Hotel Front Desk Agent (Part-time)

Tioga Downs•Town of Vernon, NY

12d

About The Position

Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction.

Requirements

High School diploma or GED required.

Nice To Haves

Some college courses in Hotel Management preferred.

Responsibilities

Provide excellent guest service to both internal and external guests.
Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.
Responds to guest requests, complaints or inquiries courteously and promptly.
Enters changing reservation information into computer system.
Posts charges to guest accounts and processes payment of accounts.
Ensures a maximum level of service and satisfaction is achieved and maintained.
Operates Hotel switchboard and/or PBX.
Create reservations using the PMS system both individual and group related providing informational feedback regarding confirmation of reservation, arrival\departure, check-in, check-out, cancellation policy, credit card & payment requirements.
Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the Bank Deposit stamp.
Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
All other duties as assigned.