Hotel Front Desk Agent

Sheraton • Novi, MI

7h • $15 - $18

About The Position

We are seeking an experienced and service-focused Front Desk Agent to join our team at our 220-room Marriott-branded hotel. As the first and last impression of our property, Front Desk Agents plays a critical role in delivering exceptional guest experiences aligned with Marriott brand standards. The ideal candidate has prior hotel front desk experience, strong communication skills, and full availability on weekends.

Requirements

• Minimum 1 year of prior hotel front desk experience (required)
• Experience working with hotel property management systems
• Must be available to work weekends, holidays, and flexible shifts
• Strong customer service and problem-solving skills
• Excellent verbal and written communication skills
• Professional appearance and demeanor
• Ability to stand for extended periods and lift up to 25 lbs

Nice To Haves

• Experience at a Marriott-branded property
• Cash handling experience
• Multilingual abilities are a plus

Responsibilities

• Greet and welcome guests in a professional and friendly manner
• Perform check-in and check-out procedures efficiently and accurately
• Process payments, post charges, and balance shift transactions
• Respond promptly to guest inquiries, requests, and concerns
• Handle room assignments and coordinate with housekeeping and maintenance
• Maintain knowledge of room types, rates, packages, and hotel amenities
• Promote Marriott Bonvoy enrollment and guest loyalty engagement
• Follow all Marriott brand standards and company policies
• Maintain a clean, organized, and professional front desk area

Benefits

• Employee discounts
• Opportunity for advancement
• Paid time off
• Marriott employee travel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed