Hotel Front Desk Agent
About The Position
Hilton Garden Inn Danbury is hiring for a Guest Service Representative (Hotel Front Desk Agent). This position will require a flexible schedule and the availability to work 7am-3pm on some days and 3pm-11pm on others. Must be proficient with computers and a fast paced environment. Must be able to Multi-task. This can be a full time or part time position. Weekends and Holidays are required. Hilton OnQ Experience Preferred. We offer a fast paced, hotel environment with a very attractive employee travel plan.
Requirements
- Must be proficient with computers
- Must be able to Multi-task
- Must be able to work a flexible schedule
- Must be available to work 7am-3pm on some days and 3pm-11pm on others
- Weekends and Holidays are required
Nice To Haves
- Hilton OnQ Experience Preferred
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Benefits
- attractive employee travel plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Education Level
No Education Listed
