Hotel Front Desk Agent

Sheraton • Novi, MI

2d • $14 - $18 • Onsite

About The Position

The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and positive experience. This position is responsible for managing guest check-ins and check-outs, handling reservations, providing information about the hotel and local area, and ensuring guest satisfaction throughout their stay. Step into relaxation at our trendy hotel in Novi Part of the Novi shopping and entertainment district, Four Points by Sheraton Detroit Novi presents rooms with thoughtful amenities while featuring two restaurants and flexible event space. We are near major corporations as well as the Suburban Collection Showplace, Twelve Oaks Mall and Fountain Walk.

Requirements

• High school diploma or equivalent required; previous hospitality experience required
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to multitask and work in a fast-paced environment
• Basic computer skills
• Flexible schedule, including evenings, weekends, and holidays
• Ability to stand for extended periods
• Occasionally lift or move items up to 25 lbs
• Fast-paced hotel lobby setting with frequent guest interaction

Nice To Haves

• experience with hotel management systems is a plus

Responsibilities

• Greet guests warmly and provide a friendly, professional first impression
• Check guests in and out efficiently, following hotel procedures
• Handle reservations, cancellations, and modifications accurately
• Answer phone calls and respond to guest inquiries promptly
• Provide information about hotel amenities, services, and local attractions
• Address guest concerns or complaints and escalate when necessary
• Process payments, verify billing information, and maintain accurate records
• Coordinate with housekeeping and maintenance to ensure room readiness
• Maintain a clean, organized, and presentable front desk area
• Follow all safety, security, and privacy policies

Benefits

• Employee discounts
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees