Hotel Front Desk Agent

Hilton • Santa Cruz, CA

123d

About The Position

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Requirements

• Customer service experience is required, preferably in a hotel or related field
• High school diploma or equivalent required
• Must have ability to work weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with constant guest interaction
• Must be able to multi-task
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs.)
• Must possess basic computer skills, i.e. Word, Excel, etc.
• Must be 18 years or older

Responsibilities

• Accurate handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Proficient administration of the hotel's electronic reservation system
• Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
• Compliance with hotel safety programs and brand procedures, including emergency and security systems
• Supplying information on hotel services and area information and directions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED