Hotel Front Desk Agent
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About The Position
Sugar Bowl Resort is looking for a Hotel Front Desk Agent to manage all aspects of guest check-ins and check-outs, as well as handle related guest charges. The ideal candidate will be responsible for answering telephone inquiries and processing reservations for both hotel rooms and property rentals. This role requires a commitment to providing excellent customer service, ensuring that all interactions with guests are conducted accurately, efficiently, and courteously. The Hotel Front Desk Agent will also promote hotel services to maximize room revenues while maintaining a professional image. It is essential to identify and respond to guests' needs promptly to ensure their complete satisfaction. As a Hotel Front Desk Agent, you will be part of a dynamic team in a fast-paced environment. You will need to demonstrate strong communication skills, both verbal and written, and possess a great speaking voice along with excellent telephone etiquette. The role also involves making simple arithmetic computations and understanding both written and verbal directions. You will be expected to assist guests with concierge services, handle complaints, generate reports, and perform some cleaning and housekeeping duties as needed. The position requires flexibility in working hours, including mornings, nights, weekends, and holidays, and the ability to lift 20-50 pounds as part of your responsibilities.
