Hotel Front Desk Agent (Full-Time)

Salt Lake City Marriott University Park • Salt Lake City, UT

306d

About The Position

Salt Lake City Marriott University Park is a beautiful hotel near the University of Utah with gorgeous mountain and city views, modern amenities and an excellent location adjacent to Rice-Eccles Stadium, our hotel provides smart, stylish lodging for business and leisure travelers visiting the Salt Lake City area. Hotel discounts for associates including free shift meals and on-site parking. Do you enjoy connecting with guests and providing memorable travel experiences? If so, join our team of dedicated hospitality professionals at University Park Marriott!

Requirements

• Must have flexible availability to be able to work AM or PM shifts, including overnights, weekends and holidays.
• This position will work mostly PM shifts, consisting of 3:00 PM to 11:00 PM.
• Excellent communication skills.
• Ability to resolve guest issues professionally and respectively.
• Previous guest service experience is required.
• Hotel experience is preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, GPX, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave front desk.
• Have a full working knowledge and expertise of each shift including night audit.

Benefits

• Hotel discounts for associates.
• Free shift meals.
• On-site parking.

What This Job Offers