Hotel Front Desk Agent (Full-Time)

Salt Lake City Marriott University Park Salt Lake City, UT
306d

About The Position

Salt Lake City Marriott University Park is a beautiful hotel near the University of Utah with gorgeous mountain and city views, modern amenities and an excellent location adjacent to Rice-Eccles Stadium, our hotel provides smart, stylish lodging for business and leisure travelers visiting the Salt Lake City area. Hotel discounts for associates including free shift meals and on-site parking. Do you enjoy connecting with guests and providing memorable travel experiences? If so, join our team of dedicated hospitality professionals at University Park Marriott!

Requirements

  • Must have flexible availability to be able to work AM or PM shifts, including overnights, weekends and holidays.
  • This position will work mostly PM shifts, consisting of 3:00 PM to 11:00 PM.
  • Excellent communication skills.
  • Ability to resolve guest issues professionally and respectively.
  • Previous guest service experience is required.
  • Hotel experience is preferred.

Responsibilities

  • Register and assign rooms to guests.
  • Issue room key and escort instructions directly to guest.
  • Sort, and track incoming mail, messages and packages.
  • Transmit and receive messages using all communication avenues, GPX, phone etc.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Keep record of room availability and rate.
  • Compute bill, collect payment, and make change for guests.
  • Make, confirm, and cancel reservations via all communication avenues.
  • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
  • Make reservation, transportation, or entertainment reservations for guest, as needed.
  • Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
  • Ability to accurately use various office software.
  • Assist with room service orders and room calls if available to leave front desk.
  • Have a full working knowledge and expertise of each shift including night audit.

Benefits

  • Hotel discounts for associates.
  • Free shift meals.
  • On-site parking.
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