Hotel Executive Housekeeper

McKibbon Hospitality • Jacksonville, FL

2d

About The Position

As a key member of the property leadership team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the property’s housekeeping team. Reporting to the Assistant General Manager, the Executive Housekeeper is responsible for maintaining the highest level of ethical leadership to lead the department to achieve its business goals while embodying McKibbon’s Guiding Principles.
Executive Housekeeper is responsible for overseeing the housekeeping department, ensuring that all guest rooms, public areas, and facilities within the hotel are clean, well-maintained, and meet high-quality standards.
Responsible for assisting with the overall performance of the property’s housekeeping department including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor.
Ensure that all cleaning supplies are company approved, and equipment is well-maintained and available as needed
Lead, manage and motivate associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
Execute the housekeeping training of all associates as it relates to brand and company standards to maximize revenue and maintain superior service.
Responsible for maintaining compliance and staying up to date on new initiatives for the brand and company.
You will maintain positive relationships with associates to drive associate satisfaction.
Monitor and ensure that safety and security standards are being maintained.
Support guest experience and satisfaction.
Conduct regular inspections of guest rooms, public spaces and back-of-house areas to ensure cleanliness and quality standards are consistently met.
Coordinate with the front desk to ensure rooms are ready for check-in and respond to guest requests.
Report to maintenance any needed room repairs or issues in a timely manner using the tools provided.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements

• Previous housekeeping experience within a hotel.
• Knowledge of local and state compliance laws.
• The skills and experience to lead a team to consistently deliver exceptional guest service.
• Excellent communication and problem-solving skills.
• The ability to ensure that hotel policies and brand standards are followed.
• Attention to detail and high standards of cleanliness.
• Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
• Maintain a high level of professionalism, trust and responsibility.
• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
• Must excel in high-pressure, fast-paced environments.
• Ability to lift up to 50lbs and maneuver housekeeping carts.
• Ability to take stairs as needed to complete required tasks.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Nice To Haves

• 3 years’ minimum experience in a hotel manager/supervisor position (highly desired).
• Experience working with major brands like Marriot, Hilton, or Hyatt (highly desired).

Responsibilities

• Overseeing the housekeeping department
• Ensuring that all guest rooms, public areas, and facilities within the hotel are clean, well-maintained, and meet high-quality standards.
• Assisting with the overall performance of the property’s housekeeping department including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor.
• Ensuring that all cleaning supplies are company approved, and equipment is well-maintained and available as needed
• Leading, managing and motivating associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
• Executing the housekeeping training of all associates as it relates to brand and company standards to maximize revenue and maintain superior service.
• Maintaining compliance and staying up to date on new initiatives for the brand and company.
• Maintaining positive relationships with associates to drive associate satisfaction.
• Monitoring and ensuring that safety and security standards are being maintained.
• Supporting guest experience and satisfaction.
• Conducting regular inspections of guest rooms, public spaces and back-of-house areas to ensure cleanliness and quality standards are consistently met.
• Coordinating with the front desk to ensure rooms are ready for check-in and respond to guest requests.
• Reporting to maintenance any needed room repairs or issues in a timely manner using the tools provided.
• Embracing McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan with 50% matching funds
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts
• Any state specific holiday, vacation or benefit requirements will apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed