Hotel Door Attendant - Wilmington, DE

Parking Management Company•Wilmington, NC

8h•$16•Onsite

About The Position

The Door Attendant provides exceptional guest service by assisting with luggage, offering directions, and ensuring smooth arrivals and departures. This role supports the front desk and valet teams, helps with guest requests, and maintains a welcoming, professional atmosphere to enhance the overall hospitality experience. Primary Objective: To provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression. The Doorman is committed to enhancing the guest experience by being attentive, proactive, and knowledgeable about the hotel and local area while upholding the highest service standards.

Requirements

A high school diploma or GED is required, experience in parking, hospitality, or a similar customer service field is beneficial.
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion Handle. Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.
This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
Team members must maintain a professional appearance and adhere to uniform and grooming standards.
Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.

Responsibilities

Guest Assistance and Luggage Handling: The Door Attendant assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience. They greet guests, manage luggage transfers, explain hotel amenities, coordinate departures, and help arrange transportation, all while maintaining professionalism and attentiveness to enhance guest satisfaction.
Guest Requests and Concierge Support: The Door Attendant supports guest satisfaction by promptly handling requests, providing recommendations, and assisting with deliveries, all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.
Lobby and Entry Maintenance: The Door Attendant ensures a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming while maintaining luggage carts and equipment to support smooth and professional guest experience.
Safety and Security Compliance: The Door Attendant upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance to maintain a safe, orderly, and welcoming environment.
Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.