Hotel Director of Operations - Dual property - Franchise

Hilton Technologies • Rapid City, SD

1d

About The Position

The Dual Operations Manager is responsible for overseeing the day-to-day operation of the two hotels to include direct supervision of at least two departments and performing as manager on duty over the properties in absence of the General Manager and or Assistant General Manager. The successful candidate will maintain hotel operations by attracting and serving guests, while ensuring the physical property is meticulously maintained and the financial goals are met.

Requirements

• College Degree is strongly preferred.
• 3 years of hotel operations leadership experience with 1 or more as a manager is preferred.
• Experience at intermediate or better level using computers for recordkeeping, scheduling, and information finding.
• This position requires bending, lifting and the ability to be continuously mobile throughout the shift.
• Regularly lift up to 25 pounds.

Responsibilities

• Hands-on position involves every aspect of sales, property management, operations, and customer services.
• Sales and service drives our business and you will lead the Operations team
• You will be both a problem solver and a problem identifier.
• Manage reservations, collections and all front desk and breakfast operations.
• Answer guests complaints and resolve problems to maintain Guest Satisfaction.
• Handle and resolve employee issues.
• Recruit, Organize and Manage work team.
• Order supplies and equipment as needed.
• Contribute to the development of hotel budgets, review staffing schedules, and review employee timecards.
• Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation and pay/reward programs to maintain a skilled, qualified workforce.
• Maintains a positive, cooperative work environment between staff and management.
• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.
• Ensures personnel files are accurate and comply with both local and federal laws and regulations.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely way.
• Ensures employees know responsibilities and manage against those responsibilities.
• Ensures employees know policies, pay procedures, bonus plans and benefits.
• Helps to develop management talent by acting as a mentor for direct reports.
• Uses ongoing safety training to minimize worker’s compensation claims.
• Monitors and maintains acceptable turnover levels.
• Assists in annual budget preparation.
• Anticipates revenue/cost problems in department.
• Tracks financial and operating information on ongoing basis to adjust plans, labor, and other costs.
• Recognizes and corrects conditions which may create security, fire, or accident hazards.
• Understands and implements hotel’s key control system.
• Other duties may be assigned as needed.

Benefits

• Group Health. Vision. & Dental Insurance: Eligibility for newly hired team members commences on the first of the month following 30 days of employment. As you are already in an existing role with the company you are eligible but would be able to make alterations to your plan due to change of position (promotion).
• Retirement Savings Plan: You will be eligible to participate in the ChrisBro Hospitality 401K Retirement Savings Program. Eligibility would be effective immediately if interested in participation. If already enrolled, you will have the ability to alter existing plan due to the promotion.
• Vacation: As a full-time eligible Management Team Member, you will be entitled to (80) vacation hours. Please refer to the ChrisBro Employee Handbook for a complete schedule of all these benefits.
• Holidays: As a Management Team Member, you will be entitled to receive (6) six official national holidays off per year. Please refer to the ChrisBro Employee Handbook for a complete schedule of all these benefits.
• Other Benefits: Leave of Absence policies will also be provided, as defined within the ChrisBro Employee Handbook.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees