Hotel Coordinator - MGM Grand Detroit

MGM Resorts International • Detroit, MI

2d • $20

About The Position

As a Hotel Coordinator, you are responsible for creating exceptional, personalized experiences by truly understanding each client’s unique story, preferences, and goals. By taking full ownership of their journey—from initial planning through execution—you ensure every detail is thoughtfully managed to deliver seamless events and memorable “WOW” moments.

Requirements

• Excellent problem-solving skills to address challenges efficiently and effectively
• Ability to manage multiple responsibilities while maintaining high standards of accuracy and quality
• Effective verbal and written communication skills for clear interaction with teams and clients
• Experience with Property Management Systems (i.e. Opera, Passkey)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Highs School Diploma or GED required
• Two or more years of prior relevant experience required
• Flexible schedule, including availability to work after regular hours, on weekends, and on holidays as needed

Responsibilities

• Effectively oversees contracted group room blocks by monitoring pick-up trends, optimizing upsell opportunities, and making strategic inventory adjustments to maximize occupancy and revenue
• Creates and maintains enhanced reporting tools and processes across inventory systems such as Opera and Passkey, to improve tracking, analysis, and decision-making for group and event management
• Builds and maintain effective working relationships with all departments supporting the group segment within the company, including, but not limited to, Convention Sales and Services, Revenue, and Hotel Operations
• Maintains regular communication with the Housing teams to ensure information is accurate and up to date

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees