Hotel Concierge

Sincere Hospitality • Austin, TX

3d • Onsite

About The Position

Are you an Austin know-it-all? Love working with people and creating fantastic experiences? Join our small and mighty team! The Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin. We are looking for a dedicated, hard working individual ready to help our guests fall in love with our city. If you are a r esident of Austin for at least 1 year with local knowledge(especially East Austin area!) then this role is a great fit for you! This is a great job for someone who likes to work for a small, independent, woman-owned company, enjoys being busy and thinking on their feet, and has a good eye for detail. The Hotel Concierge is responsible for leading our concierge practice through the development of resources and relationships that help us provide our guests with the best experiences Austin has to offer. This is an important role for the Heywood, as our hotel's brand distinction is our insider knowledge of Austin. Our Hotel Concierge has expert knowledge of Austin's attractions, restaurants, bars, and transportation systems, and has a discerning eye in providing appropriate recommendations to guests. Our stellar front desk agents / concierges work directly with our guests to make sure they have exactly what they need for a fantastic stay. Work includes preparing guest rooms and amenities, taking reservations, welcoming guests as they check in, directing them to the best Austin restaurants, cocktail lounges and activities, and assisting them with whatever they may need throughout their stay. Our front desk agents help out with general hotel preparedness, including stocking supplies, managing inventories, preparing and quality-checking rooms, folding laundry and ensuring general hotel tidiness. We are a small and gutsy team. Everybody pitches in to deliver a world-class experience!

Requirements

• Process-oriented with strong computer skills (Windows, Office)
• Passion for guest satisfaction - we work hard to deliver the best hospitality experience for our guests
• R esident of Austin for at least 1 year with local knowledge(especially East Austin area!)
• Customer service experience and/or administrative/office experience (hotel experience is a plus)
• Attention to detail, team-oriented, and positive attitude
• Valid driver's license and reliable transportation
• Background check

Nice To Haves

• hotel experience

Responsibilities

• Provide accurate and on-brand recommendations to our guests
• Assist in our concierge-related materials and information systems , including our Guest Directory and our Website CMS, to ensure completeness, clarity and currency of the information
• Assist with management of our tours and activities programs , helping establish commission-based partnerships with local tour operators, providing information for marketing those services to guests, and arranging tours on behalf of guests
• Interface with the marketing team in order to provide expert guidance on local Austin activities, restaurants, and happenings
• Assist with creation of room guides and promotional materials highlighting concierge recommendations and helping to promote the hotel
• Contribute to social media marketing and website content , based on interest and aptitude
• Work the front desk and assist guests as needed, performing desk reception and reservations duties
• Check in guests, greeting them when they arrive and guiding them through the check in process
• Pitch in as needed to ensure the overall cleanliness and preparation of the hotel and guest rooms, including room setup, laundry, dishes, light housekeeping, light maintenance tasks, administrative tasks, office management, ordering supplies, taking inventories, writing emails, making phone calls, etc.
• Preparing guest rooms and amenities
• Taking reservations
• Welcoming guests as they check in
• Directing them to the best Austin restaurants, cocktail lounges and activities
• Assisting them with whatever they may need throughout their stay
• Stocking supplies
• Managing inventories
• Preparing and quality-checking rooms
• Folding laundry
• Ensuring general hotel tidiness

Benefits

• good pay
• performance bonuses and merit-based wage increases
• respectful work environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed