Hotel Concierge (MAUI) - Sales & Activities

AAA•Lahaina, HI

15d•$14•Onsite

About The Position

Hotel Concierge (MAUI) - Sales & Activities This position is based on the Island of Maui - Lahaina. You must be living on island to be considered for this position. If interested, you must complete an online application. Do you love meeting people from around the world? Helping people create the most memorable experiences and lifelong memories. Then this job is for you! Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking a Concierge Sales Agent. Our Concierge Sales Agents will serve as Ambassadors of Aloha to help our guests experience our beautiful Island in ways they will never forget. As a Concierge Sales Agent you will be working closely with our guests to book their activities and tours while they are on Maui. You may also be booking tours and activities on the neighbor islands for our guests depending on their travel needs. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years. Please note: Your New Hire Onboarding and Al Desk training for this position will be done remotely, additional training will be completed at a hotel concierge desk. Therefore, access to a computer or laptop plus internet is preferred, but not required. Location: You may be assigned to more than one hotel concierge desk around Lahaina. Management to determine desk location assignment. Pleasant Holidays is one of the largest travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving 17 million AAA Members across 21 states. Pleasant Holidays is an Equal Opportunity Employer Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws

Requirements

Prior experience in sales and/or customer service (1-3 years preferred)
Experience in working within the tourism/hospitality/travel field
Exceptional sales and customer service skills
Knowledge of the Hawaiian Islands
Knowledge of the Tours and Activities in Hawaii
Ability to grasp customer requirements and cater to individual needs
Love for interacting with people from different cultures
Ability to take initiative, work independently and multi-task in a fast-paced environment
Excellent verbal and written communication skills
Basic computer literacy
Experience using POS system Al Desk (Preferred, training provided)
Ability to speak, read and write in English fluently
Ability to speak, read and write in Japanese fluently (Preferred)
Must have weekend availability.

Nice To Haves

Experience using POS system Al Desk
Ability to speak, read and write in Japanese fluently

Responsibilities

As a Concierge Sales Agent you will be working closely with our guests to book their activities and tours while they are on Maui.
You may also be booking tours and activities on the neighbor islands for our guests depending on their travel needs.

Benefits

Medical (with prescription)
Vision
Dental
Flexible Spending Accounts
Paid Time Off for Holidays, Vacation, and Illness
Company paid Life Insurance
Long Term Disability
401(k) Plan
AFLAC Plans
Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!