Hotel Cerro General Manager ("Gerente General")

Hotel Cerro • San Luis Obispo, CA

388d

About The Position

The General Manager at Hotel Cerro is responsible for providing leadership and expertise to ensure the effective and efficient operation of the hotel. This role focuses on maximizing profitability, ensuring superior guest service, and maintaining high-quality standards across all functional areas, including Rooms, Food & Beverage, and Engineering. The General Manager will also oversee the development and execution of strategic business plans, manage staff, and ensure compliance with legal and regulatory requirements.

Requirements

• Bachelor's degree in Hotel/Restaurant or Business Administration or equivalent education/experience required.
• Minimum of six years hotel management experience, including two years in a similar capacity.
• Ability to provide and maintain a valid driver's license.

Nice To Haves

• Intermediate computer skills, including knowledge of Windows OS, MS Office, PMS, PBX, Key system, and POS.
• Strong analytical skills and attention to detail.
• Excellent leadership and customer relations skills.

Responsibilities

• Lead the management of Rooms, Food & Beverage, and Engineering to maximize financial performance and guest satisfaction.
• Coordinate hotel operations to achieve maximum profitability and protect financial assets.
• Direct the maximization of room revenue through market analysis and effective marketing plans.
• Train and motivate staff to meet company standards of quality service.
• Set quarterly goals for departments and monitor progress towards achieving these goals.
• Encourage productivity and promote team spirit among staff members.
• Develop a strategic business plan defining operational goals and profitability objectives.
• Coordinate capital improvement projects to maintain quality standards and property image.
• Conduct regular staff meetings and facilitate open communication among staff.
• Oversee HR matters including hiring, training, and performance management.
• Manage payroll costs and other expenses in accordance with budgets and forecasts.
• Resolve guest-related issues and ensure staff commitment to exceed guest expectations.

Benefits

• Competitive salary and performance bonuses.
• Health insurance and retirement plans.
• Paid time off and flexible scheduling options.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree