Hotel Billing Coordinator
About The Position
At Homelink Corporation, we provide 24/7, 365 temporary housing nationwide, and have been a leader in our industry for over 20 years. Our solutions have a real impact on every person we assist, from the policyholder to the insurance carrier. We take pride in delivering fast, reliable services that are backed by a strong and caring team. We are seeking a motivated and dynamic individual with excellent communication and multitasking skills who can thrive in a fast-paced, remote environment. This position is a full-time (40 hours/week), overnight role.
Requirements
- Bachelor's degree in Accounting/Finance or Hospitality preferred. High school diploma required.
- Entry-level experience in an accounting, customer service or hospitality environment.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Organization, time management, and multi-tasking skills.
- Experience with accounting software.
- Intermediate computer skills and strong data entry/typing skills required.
- Intermediate proficiency with Microsoft Excel (including sorting, filtering, and pivot tables).
- Professional, compassionate, and friendly demeanor.
- Flexible work schedule. Some evenings and weekends may be required.
Nice To Haves
- Familiarity with accounting systems and processes a plus.
- Experience with Salesforce or another CRM software preferred.
Responsibilities
- Gather, review, and reconcile hotel invoices to ensure appropriate charges for a customer hotel stay was applied.
- Address billing discrepancies found and follow up on corrections.
- Prepare and send invoices to assigned customers within designated timeframes.
- Daily written and verbal communication with co-workers and customers.
- Update internal files, databases & spreadsheets.
- Provide exceptional customer service to policyholders, adjusters, and vendors.
- Apply critical thinking and analytical skills to provide solutions to appropriately address billing discrepancies and customer needs.
- Provide an immediate response and support for a high volume of incoming calls.
- Assist with hotel placement for displaced families.
- Take and relay detailed messages when required.
Benefits
- Competitive pay, health, vision, dental and life insurance, paid time off, and 401(k) with company matching after one (1) year..
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
