Hotel Bell Person

San Manuel Band of Mission Indians • Highland, CA

1d

About The Position

Under the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the Hotel to all internal and external guests; ensuring the highest customer service standards of the Hotel brand are upheld at all times. Consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Responsible for providing safety awareness, and ensures all guests, vendors and team members’ temperatures are screened per proper protocol, including asking a determined series of health questions before entrance of the property. This position works varied shifts as determined by business needs.

Requirements

• High School Diploma or GED required.
• Minimum one (1) year customer service experience required.
• Strong English skills, both oral and written required.

Nice To Haves

• Hotel experience a preferred.

Responsibilities

• Provides Best in Class customer service during all guest interactions. Delivers luggage to rooms upon guest’s arrival and retrieves upon departure. Carefully transfers guest belongings to storage or Front Desk. Follows Yaamava’ Brand Standards pertinent to Department (i.e. ensures luggage is conveniently placed on luggage rack, luggage arrives within ten minutes of guest completing registration, arrives within eight minutes of guest calling for luggage assistance). Maintains proper records of deliveries and pick-ups, graciously greets all guests passing through lobby and looks for opportunities to assist them and create memorable experiences for them. Opens Hotel doors for all guests and gives verbal welcome when not retrieving or delivering luggage
• Provides guests with directions, recommendations, and information about Hotel, Casino and Entertainment Center, as well as city attractions and general information. Works with Concierge on all organized transportation. Handles all guest interactions with highest level of hospitality and professionalism, while always aiming to exceed the guest expectations. Communicates parking procedures to guests/visitors. Maintains and polishes bell carts to ensure all are in pristine condition anytime they are within guest view. Delivers guest packages upon request.
• Follows all internal health and safety policies and procedures and works harmoniously and professionally with co-workers and supervisors.
• Reports all maintenance issues pertaining to facilities via internal systems and reports all guest requests to Supervisor as needed. Follows up to ensure request have been completed in a timely manner. Completes regular customer service and safety training to keep certifications current as needed.
• Contributes to positive and engaging environment which motivates employees to collaborate, learn, perform, and develop their skills.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
• Join our team today!
• San Manuel is one of the largest employers in California’s Inland Empire.
• Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees