Hotel Banquet Captain

Pyramid Global Hospitality•Houston, TX

14d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! What you will have an opportunity to do: We are looking for a highly motivated Full-Time Banquet Captain to join our team! This individual is responsible for overseeing banquet events, including service staff performance and event set-up, to ensure exceptional guest service and smooth operations. You will act as the liaison between many different parties, including the Banquets Manager, Events Sales Manager, Event Host and Guests, Kitchen and Banquet Staff, and more. As the personal representative of the property, your job is to enhance guest satisfaction and maximize revenues. If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Requirements

Previous experience in the position of banquet captain, or similar event leadership role, is required, preferably with a hotel.
Availability to work any day of the week, with no scheduling restrictions, including weekends and holidays. The schedule will change weekly based on events.
Ability to effectively understand and communicate in the English language with guest and restaurant staff.
Strong leadership and communication skills, both written and oral, with ability to convey information and ideas clearly to staff and guests alike.
Excellent organizational and time management abilities.
Ability to adapt to changing demands and priorities in a fast-paced environment and respond with a sense of urgency when needed to resolve issues effectively.
Able to make quick and effective decisions to ensure guest satisfaction and smooth operations.
Moving up to 50 lbs. frequently, throughout shift, to perform essential job functions.
Extend arms; frequent reaching, twisting, pulling, bending, and stooping
Frequently standing, walking, and ascend/descend stairs throughout work shift.
Moves about the hotel and banquet areas including but not limited to banquet areas, dining rooms, and other event spaces within the hotel, for duration of shift.
May be exposed to varying noise levels and temperature conditions depending on the events being held.
Ability to observe and adhere to all Health and Safety regulations and company guidelines for food handling, cross-contamination protocols, and sanitation.
Food Handler Certification and Texas TABC Certification are required.

Responsibilities

Oversee all aspects of banquet service, including setup, service and breakdown, in accordance with the event BEO, while ensuring high standards of service and presentation.
Coordinate with the kitchen and catering staff to ensure timely food preparation and delivery according to event specifications; Ensures final quality check on food and beverage items immediately prior to serving guests
Provide a warm and welcoming greeting to guests as they arrive; provides general property information and offers heartfelt and sincere thank you farewell for all guests as they depart.
Manage banquet staff in a professional manner, including assigning tasks, training, and providing guidance to ensure a high level of performance.
Conduct pre-event meetings with staff to review event BEO details, timelines, and guest expectations.
Review menu with staff, including how items are prepared, cooking methods and all ingredients, taking into special consideration for any special request, allergies, dietary request or issues.
Answer guest questions regarding menu items and available beverage options, including menu item ingredients, how the food was prepared, and the cooking methods.
Monitor and address guest satisfaction during events, addressing any issues or concerns promptly and professionally, informing kitchen and/or management.
Assist with inventory management, ensuring that all necessary supplies and equipment are available for events.
Perform other duties as assigned by the Food and Beverage Director, Banquets Manager or Director of Catering.
This list is not all inclusive, additional job functions will be shared during interviews.