Hotel Banquet Captain

Thind Management•Spring, TX

38d

About The Position

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced Banquet Captain who is responsible for overseeing and coordinating all aspects of banquet events, ensuring exceptional service and customer satisfaction. This role requires strong leadership skills, excellent organizational abilities, and a keen eye for detail. The Banquet Captain collaborates closely with the banquet team, event planners, and other hotel staff to ensure seamless execution of events.

Requirements

High school diploma or equivalent; bachelor’s degree in hospitality management or a related field is preferred
Previous experience in banquet operations, preferably in a supervisory or leadership role
Strong understanding of banquet service techniques, event set-up, and food and beverage operations
Excellent organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment
Exceptional leadership abilities, including the capability to motivate and guide a team
Outstanding communication and interpersonal skills to interact effectively with guests, colleagues, and event planners
Attention to detail and the ability to maintain composure under pressure
Knowledge of health, safety, and sanitation regulations pertaining to banquet operations
Proficiency in computer systems and software used for event planning and management
Must have a flexible work schedule

Responsibilities

Event Coordination: Plan and coordinate all aspects of banquet events, including set-up, service, and breakdown, to ensure smooth operations and timely execution
Team Management: Supervise and lead the banquet staff, including servers, bartenders, and other event personnel. Assign duties, provide guidance, and ensure proper training to maintain a high standard of service
Guest Satisfaction: Ensure guest satisfaction by monitoring service quality, addressing any concerns or issues promptly, and making appropriate adjustments to enhance the guest experience
Set-up and Logistics: Oversee the proper arrangement of tables, chairs, linens, and other event equipment according to the event specifications. Coordinate with the hotel’s operations and maintenance teams to ensure timely set-up and efficient use of resources
Food and Beverage Service: Coordinate with the culinary team to ensure the timely and accurate delivery of food and beverage orders. Maintain a strong knowledge of menu items, wine selections, and other offerings to assist guests and address any inquiries
Communication: Maintain clear and effective communication with event planners, hotel staff, and other departments to ensure proper coordination and seamless event execution. Relay event details, special requests, and any changes to relevant team members
Compliance and Safety: Ensure adherence to all health, safety, and sanitation regulations during events. Monitor staff compliance with food handling procedures, alcohol service guidelines, and other relevant protocols
Problem Solving: Proactively identify and resolve issues that may arise during events, such as last-minute changes, equipment malfunctions, or guest complaint. Make quick decisions and implement effective solutions to ensure the event’s success
Administrative Tasks: Assist with administrative duties, including event invoicing, inventory management, and report generation. Maintain accurate records of event details, guest feedback, and any incidents that occur during events
Training and Development: Conduct ongoing training sessions to enhance the skills and knowledge to banquet staff. Provide coaching and feedback to encourage professional growth and ensure a high-performing team