Hotel Assistant Manager- LSC

VALENCIA GROUP•Austin, TX

128d

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY The Hotel Assistant Manager is responsible for managing the overall operation of the hotel, including organization, and supervision of all Rooms Division, Front Desk, Valet, Housekeeping, F&B Division, Budgeting, forecasting function, building equipment, and ensuring the standards are met. Achieving the highest level of guest satisfaction, operational efficiency, employee engagement, and profitability is an integral part of this role. This position plays a vital role in driving strategic initiatives, maintaining brand standards, and supporting the overall success of the hotel. All department heads will report to the Hotel Assistant Manager. This position requires an open schedule, weekends, and holidays as needed to perform duties and keep up with the wellbeing of the hotel.

Requirements

Bachelor's degree or equivalent experience in hospitality management or related field.
Minimum of 8+ years of experience in the hospitality field, preferably in a full-service hotel including but not limited to Front desk Operation, housekeeping, F&B and demonstrated ability to oversee multiple departments (housekeeping, front desk, engineering, food & beverage).
Proven track record of managing teams in a hospitality environment. Demonstrated ability to oversee multiple departments, experience in hotel budget management and cost control.
TABC and Food Handler’s Certifications
Strong verbal and written communication skills
Effective time management and strong problem-solving skills
Proficiency in Microsoft Office and hotel management systems
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Strong analytical and financial management abilities
Revenue management expertise
Knowledge of hotel industry regulations and compliance standards
Excellence in guest relations management
Managing overall hotel operations and maintaining quality standards
Implementing efficient operating procedures
Setting and achieving sales and profit targets
Ensuring guest satisfaction and handling escalated issues
Staff recruitment, training, and development

Responsibilities

Responsible for planning the day-to-day operations of the hotel while participating in the overall hotel management.
Provides a hassle-free work environment through motivation, support, empowerment, and development for all associates. Proactively strives to build positive working relationships through teamwork and clear communication.
Monitors and responds appropriately to guest services functions in departments, ensuring service standards are maintained.
Keeps GM promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
Perform other duties as requested by the Hotel General Manager.
MOD: Serve as the weekend Manager on Duty on rotation
Monitor hotel performance through financial, service, and operational metrics and implement corrective actions, as necessary.
Identify opportunities for process improvements and operational efficiencies.
Maintain integrity of cost controls and proper maintenance of assets.
Monitor all departments to ensure the highest quality of guest relations.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Adhere to all Systems & Controls & SOPs of the entire hotel operation.
Assist Front Desk Agents with check-ins and check-outs.
Maintain and promote special guest programs and branded initiatives.
Complete special projects in a timely manner as required by the hotel General Manager.
Guide and maintain effective staffing and cost controls in all areas of the hotel operation.
Oversees all hiring, scheduling, recognition program, ensuring disciplinary action and termination procedures are administered in an accurate and timely manner.
PAYROLL: Keep accurate records of associate hours, to make schedule changes during work week to eliminate overtime hours. Manage staff including hiring, staffing, and scheduling. Approve Manager PTO.
Be familiar with POS and PMS to be able to trouble shoot any issues.
Complete rate discrepancy report and make needed changes.
Be present in Pre-Com and Post-Com for groups having meetings or staying at the hotel.
Assist in managing vendor relationships and overseeing contracts for service providers.
BANK AUDIT: Responsible for Audit hotel banks for all employees in monthly basis. Oversee discrepancy report and monitor follow-through.
REVIEWS: Perform Manager reviews and administer associate disciplinary action when needed.
Forecasts department revenues and expenses monthly. Holds department managers accountable for achieving revenues and controlling expenses.
Performs administrative duties such as performance evaluations, disciplinary action, etc. in a fair, timely and accurate manner.
Keeps GM promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
Perform other duties as requested by the Hotel General Manager.
Must be able to evaluate and select alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust, or modify to meet the constraints of the needs.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Review and maintain guest comment card satisfaction scores.
Ensure consistent delivery of high-quality guest service in line with brand and service standards.
Handle guest complaints and issues promptly, with professionalism and a customer-first mindset.
Maintain and updates department training, rehearsal, and standard manuals.
Ensures that monthly department meetings are held for all areas.
Ensure cash and credit handling procedures are followed.
Conducts walk through of public areas and guestrooms and building equipment to ensure that cleanliness and maintenance standards are met.
Have a strong presence at the hotel, assisting during peak business periods.
Relentlessly train and motivate employees in customer service.
Ensures that staff have been properly trained in all aspects of their job duties, including safety emergencies according to company policies and procedures.
Lead, manage, and support department heads to ensure smooth and efficient operations across all departments.
Maintain a positive and productive work environment that encourages high employee morale, performance, and retention.
Oversee hiring, training, coaching, and performance evaluations of operational department staff.
Participates in all manager meetings.
Manage / Motivate / Assist all department heads: Including inventory- accounting- schedule-disciplinary action- hiring-Promotion- development.
Continued training in all areas with all employees /supervisor / managers.
Collaborate with the General Manager to develop and execute business strategies, goals, and budgets.
Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
Must be able to convey information and ideas clearly.
Communicate with all department managers on a continuing basis.
Always comply with Hotel Valencia Collection Standards and regulations to encourage safe and efficient hotel operations.
Oversee guest messages report and ensure delivery of messages is completed in a timely manner.
END OF MONTH: Complete / Report end of month reports to General Manager.
Ensure all health, safety, and sanitation standards are consistently met.
Ensure compliance with local, state, and federal regulations.
E.R.T.: Complete understanding of emergency respond team procedures.
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor