HOTEL ASSISTANT MANAGER

Century Casinos Inc•Cape Girardeau, MO

11d

About The Position

Century Casino Cape Girardeau is seeking an ambitious leader to join our team as the Hotel Assistant Manager at our world class casino on the banks of the Mississippi River in downtown Cape Girardeau. Successful candidates will excel at creating an atmosphere of superior customer service for our guests. The Hotel Assistant Manager serves as a pivotal leader, overseeing the seamless integration of hotel operations and Starbucks services. This role involves the direct supervision of all departmental personnel, ensuring that duties within the front desk, reservations, guest services, housekeeping, and Starbucks sectors are executed to the highest standards. Beyond daily operations, the manager is responsible for meticulous financial oversight, including the preparation of monthly reports and the management of departmental budgets. Driven by a commitment to excellence, the Assistant Manager orchestrates a comprehensive luxury guest experience that spans from pre-arrival to post-departure. Additionally, they take on a strategic sales role, actively driving revenue for various casino outlets and venues, including the event center and multiple dining locations. Century Casinos are proud to provide a workplace for our team members that focuses on training, development, and advancement. Come and help make Century Casino Cape Girardeau’s new hotel the entertainment destination in SE Missouri.

Requirements

Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
Previous experience working in hospitality or direct facing customer service is required.
Previous supervisor or manager experience is required.
Familiarity with human resources best practices.
Proficient in office software applications and competent computer skills.
Knowledge of local attractions and amenities.
Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.
Must be able to receive and maintain all required certification relating to the position.
Must complete all required company training.
Must be able to bend, kneel, stretch, push, pull and lift 40lbs.
Must be able to remain on their feet for 8 hours a day.
Must be able to maintain professionalism during high-volume business.
Must stay calm under pressure.
Must present solutions based on facts not feeling, and present long-term solutions.
Must have extreme attention to detail.
Must be able to work in a smoking environment.
Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels.
Must be able to work in varying temperatures.
Must be able to work independently.

Responsibilities

Interact with all guests and team members to positively influence the guest and team member experience.
Demonstrate resilience when faced with difficult situations under all types of business conditions.
Work effectively and courteously with fellow team members.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Handles all guest challenges that arise and turn around guest challenges to exceed expectations, and create repeat clientele.
Proactively identifies and captures sales opportunities across multiple casino outliers.
Trains, cross–trains, and retrains all front office personnel.
Participates in the selection of front office personnel.
Schedules the front office, housekeeping and Starbucks staff.
Supervises workload during shifts.
Evaluate the job performance of each employee.
Maintains working relationships and communicates with all departments.
Maintains master key control.
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
Reviews and completes credit limit report.
Works within the allocated budget.
Receives information from the previous shift manager and passes on pertinent details to the incoming manager.
Checks cashiers in and out and verifies banks and deposits at the end of each shift.
Enforces all cash handling, check-cashing, and credit policies.
Conducts regularly scheduled meetings of personnel.
Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
Upholds the departments commitment to hospitality.
Prepare performance reports related to the front office.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. Ie flash report, allowance etc.
Monitor high-balance guests and take appropriate action.
Ensure implementation of all hotel policies and house rules.
Operate all aspects of the Hotel and Starbucks computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Prepare revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.