Hotel Assistant Manager

Four Seasons • New Orleans, LA

12d

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views. About the role: Four Seasons Hotel and Residences New Orleans is seeking candidates to join our dynamic Rooms team as a Hotel Assistant Manager. The Hotel Assistant Manager leads the Front Office team and operations to deliver the best service in accordance to Four Seasons' standards, supports our Guest Experience and Concierge departments, and acts as the manager on duty in the hotel when senior managers are not available.

Requirements

• Excellent written and verbal grammar and composition skills.
• 1-2 years in a Front Office supervisory role or Concierge position.
• Knowledge of the city, activities, and restaurants.
• Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues.
• Works harmoniously and professionally with co-workers and supervisors.
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
• Candidates must be able to work a flexible work schedule including Mornings, Days, evenings, nights, overnights, weekends, and holidays.

Nice To Haves

• Preferred experience in a luxury hotel.

Responsibilities

• Manage Front Office, Guest Services and Concierge staff (in absence of Concierge)
• Interview, train and schedule staff, as well as conduct performance evaluations when needed
• Coordinate arrivals, departures and billing requirements with Sales and Catering Department
• Block rooms for arrivals and ensuring any discrepancies are resolved.
• Review daily arrivals to ensure proper handling of special attention guests, return guests, and groups.
• Monitor and assess revenue opportunities for the hotel, maximizing red date conversion and keeping team on track to meet upsell goals.
• Establish training and accountability within the team to achieve high results above benchmarks.
• Assure that all financial and credit procedures are followed.
• Following up on credit problems with Front Office/Front Desk Manager or Credit Manager.
• Reviewing all pay-outs, rebates, petty cash disbursements and direct billings.
• Check cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.

Benefits

• A Rewarding Work Culture, with mentoring, training and development opportunities
• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
• 401k participation with a company matching program after 30 days of employment
• Discounted Accommodations at Four Seasons Worldwide
• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary uniforms that are laundered by our housekeeping department
• Discounted parking near hotel
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees