Hotel Assistant Manager

Four Seasons Hotels Ltd.•Westlake Village, CA

29d•$72,000 - $77,000

About The Position

Four Seasons Hotel Westlake Village is seeking a Hotel Assistant Manager to lead our Front Desk team and deliver exceptional hospitality to our guests. This leadership role requires a dynamic individual who inspires their team, ensures seamless operations, and upholds our commitment to service excellence. The ideal candidate is passionate about guest experiences, demonstrates strong problem-solving skills, and fosters a positive and supportive team culture.

Requirements

Excellent reading, writing and oral proficiency in the English language.
The ability to multi-task on several assignments at once.
The ability to have strong communication skills between co-workers and guests.
The ability to operate computer equipment and a variety of systems.
Two to three years previous experience in the rooms division.
Knowledge of various computer systems such as Opera, Givex, HOTSOS etc.
Successful candidate must possess legal work authorization in the United States.

Nice To Haves

College degree in hospitality or a related field prederred.

Responsibilities

Leads, trains, schedules, and evaluates the Front Desk team, ensuring performance standards are met and addressing disciplinary matters when necessary.
Resolves guest concerns with the highest level of hospitality and professionalism, providing accurate information and accommodating special requests whenever possible.
Coordinates arrivals, departures, and billing needs with Sales and Catering, ensuring room blocks are accurate and that all Special Attention, Return, and Group guests are properly handled.
Ensures all financial and credit procedures are strictly followed, promptly addressing any credit concerns in partnership with the Director of Front Office and/or Credit Manager.