Hotel Assistant General Manager

About the position

As the Assistant General Manager (AGM) at the Hampton Inn & Suites Port St. Lucie, you will work closely with the General Manager (GM) to oversee daily hotel operations, ensuring that all areas of the property run smoothly, meet brand standards, and provide outstanding service to our guests. You will play a critical role in managing and training the hotel team, overseeing guest satisfaction, and ensuring that financial and operational goals are met.

Responsibilities

• Assist in leading and supervising all hotel departments, including Front Desk, Housekeeping, Maintenance, and Food & Beverage.
• Provide leadership and support to department managers and staff, ensuring proper training, motivation, and professional development.
• Implement performance management strategies to ensure that hotel staff meet or exceed performance goals.
• Assist in recruitment and hiring efforts for hotel staff when necessary.
• Ensure a high level of guest satisfaction by addressing complaints, resolving issues, and ensuring that service standards are consistently met.
• Monitor guest feedback (surveys, reviews, direct communication) and implement strategies for improvement.
• Maintain and enforce hotel policies to ensure a safe and welcoming environment for all guests.
• Assist the General Manager in managing the hotel's budget, including monitoring expenses and optimizing revenue.
• Monitor inventory and supplies to ensure proper levels are maintained without overstocking.
• Ensure that all areas of the hotel, including guest rooms, common areas, and amenities, are clean, well-maintained, and compliant with safety and brand standards.
• Ensure that the hotel complies with all federal, state, and local regulations, as well as brand standards and guidelines.
• Maintain accurate records related to daily operations, guest issues, and employee performance.
• Assist in conducting regular safety and security inspections to ensure the hotel remains in compliance with health, safety, and emergency procedures.
• Assist with implementing and executing sales and marketing strategies to increase occupancy and revenue.
• Work with the GM and Sales team to identify opportunities for special promotions and packages that enhance the hotel's profitability.
• Monitor market trends and competitive performance to recommend improvements or adjustments to strategies.
• Report directly to the General Manager and provide updates on key operational issues, guest satisfaction scores, and employee performance.
• Attend meetings with other department heads to ensure alignment on hotel goals and operational needs.
• Review financial and operational reports to help identify areas for improvement.

Requirements

• Must have previous supervisory position
• Must have Hilton PEP Operating System Experience
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• 3+ years of experience in hotel management, preferably with some experience in an Assistant General Manager role
• Strong leadership, communication, and interpersonal skills
• Ability to work well under pressure and in a fast-paced environment
• Proven ability to manage and motivate teams effectively
• Experience with budgeting, financial management, and inventory control
• Knowledge of hotel operations software and systems (e.g., Opera, OnQ, etc.)
• Strong organizational and problem-solving skills
• Availability to work flexible hours, including weekends and holidays

Benefits

• Vision Insurance
• Medical Insurance
• Dental Insurance
• 401(K) Match
• Paid Time Off
• Hilton Travel Benefits