Hotel Assistant General Manager

Hampton Inn Viera•Melbourne, FL

3d•Onsite

About The Position

Are you a hospitality leader who thrives on creating unforgettable guest experiences while running a smooth, high-performing operation? Hampton Inn Melbourne-Viera is looking for an experienced Assistant General Manager to help lead our hotel to continued success. This is a hands-on leadership role for someone who knows hotel operations inside and out and is ready to step up as a true partner to the General Manager. Why You’ll Love Working With Us We offer competitive pay and a benefits package designed to support you on and off the clock: Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off Hilton Team Member Travel Program (yes—those amazing hotel discounts!) Position Overview As Assistant General Manager, you will play a key role in the day-to-day success of the hotel. You’ll help lead operations, mentor team members, drive guest satisfaction, and ensure Hampton brand standards are met—often serving as the Manager on Duty in the General Manager’s absence. This role requires confidence, flexibility, and a passion for hospitality excellence. The Bottom Line This is an excellent opportunity for a motivated hospitality professional who wants to grow their career with a respected Hilton brand, lead a dedicated team, and make a real impact on guest satisfaction and hotel performance. Ready to take the next step? We’d love to meet you.

Requirements

Previous supervisory or management experience required
Hilton PEP Operating System experience required
2–5 years of hospitality industry experience
Strong leadership, communication, and guest-service skills
Solid understanding of front desk operations, reservations, and night audit
Ability to work flexible schedules including weekends, holidays, and evenings

Nice To Haves

Hotel Management degree or related education preferred (or equivalent experience)

Responsibilities

Be a visible leader on property, especially during peak check-in and check-out times
Resolve guest concerns promptly, professionally, and creatively
Monitor and respond to guest feedback on TripAdvisor, OTAs, and surveys
Train and empower staff to deliver exceptional service and thoughtful solutions
Oversee front office cash handling, credit control, and accounting procedures
Support revenue goals through occupancy management, ADR optimization, and upselling
Manage reservations to maximize profitability
Monitor expenses and contribute to departmental budgeting and forecasting
Ensure daily operational excellence across all hotel departments
Participate in the MOD program and cover shifts as needed
Conduct daily property and room inspections to maintain brand standards
Coordinate preventative maintenance and deep-cleaning schedules
Maintain inventory and par levels for all hotel departments
Recruit, train, and develop front office team members
Lead daily stand-ups or morning meetings when needed
Foster strong communication through meetings, logs, and coaching
Uphold grooming, uniform, and performance standards
Ensure compliance with brand standards, SOPs, and all local, state, and federal regulations
Maintain safe working conditions and respond to emergencies when needed
Oversee key control, security procedures, and guest safety protocols