Hotel Assistant General Manager

McKibbon Hospitality•Wildwood, FL

About The Position

As a key member of the property leadership team, the Assistant General Manager works closely with the General Manager to oversee and guide the total operations of the property. Reporting to the General Manager, the Assistant General Manager is responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying McKibbon’s Guiding Principles.

Requirements

Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
The skills and experience to lead a team to consistently deliver exceptional guest service.
The ability to implement McKibbon procedures as they relate to cost control and inventory management.
Ability to ensure that hotel policies and brand standards are consistently followed.
Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Sufficient communication and problem-solving skills both written and oral.
The ability to develop the leadership qualities of all staff.
The ability to maintain positive relationships with the management company, property owners, vendors and clients.
Ability to work under pressure and handle multiple tasks.
Must excel in high-pressure, fast-paced environments.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Responsibilities

Assisting with the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction.
Training fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.
Supervising associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
Maintaining compliance and remaining up to date on new initiatives for the brand and company.
Inspecting and overseeing that safety and security standard service quality in all operations.
Working closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are achieved.
Filling in where and when needed, in positions throughout the hotel operation.
Completing administrative accounting processes and reporting and oversee that cash management policies are upheld.
Attending and participating in weekly and monthly meetings at the hotel level and corporate level at the GM’s discretion.
Overseeing the day-to-day operations in the absence of the General Manager
Assisting in hiring, training, and onboarding new employees.
Conducting performance reviews and provide constructive feedback on your direct reports.
Creating employee schedules and ensure adequate staffing levels.
Ensuring proper documentation and reporting of guest and associate incidents or accidents.
Embracing McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Benefits

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts