Hotel Assistant General Manager
About The Position
Life as an AGM: Oversee daily operations within the hotel, managing and leading all departments. Ensures orientations for new team members are thorough and completed in a timely fashion. Ensures all team members meet or exceed all hospitality requirements. Leads specific teams while assisting with meeting or exceeding property goals including optimal guest satisfaction. Interview, hire, train, performance evaluations, resolve problems, provide open communication and enforce progressive discipline when required. Train, direct the work of, resolve issues/problems of the Front Desk and Food and Beverage team members to ensure a quality operation. Contact the appropriate individual or department as necessary to resolve guest calls, requests or problems. What to expect in your first few months: First, you will become familiarized with the property and your associates! From there we'll have you work within the hotel operations where your leadership will really shine! As you continue to work in this role, you'll become a key contributor to the hotel's success!
Requirements
- 2-year or 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- A minimum of 3 years hotel management experience in guest services, front desk, or related hotel professional area
- Excellent interpersonal skills including excellent verbal and written communication skills
- Ability to take on leadership roles
- Must be proactive, highly skilled at multitasking and good at conflict resolution
- Must work well in team environment and present a professional demeanor
Responsibilities
- Oversee daily operations within the hotel, managing and leading all departments.
- Ensures orientations for new team members are thorough and completed in a timely fashion.
- Ensures all team members meet or exceed all hospitality requirements.
- Leads specific teams while assisting with meeting or exceeding property goals including optimal guest satisfaction.
- Interview, hire, train, performance evaluations, resolve problems, provide open communication and enforce progressive discipline when required.
- Train, direct the work of, resolve issues/problems of the Front Desk and Food and Beverage team members to ensure a quality operation.
- Contact the appropriate individual or department as necessary to resolve guest calls, requests or problems.
Benefits
- People-first culture
- Paid time off
- Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits
- Leadership development program and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
