Hotel Assistant General Manager

Sree Hotels•Charlotte, NC

About The Position

SREE Hotels LLC is seeking an enthusiastic leader to fill the Assistant General Manager position at our TownePlace Suites by Marriott Charlotte LoSo Airport hotel. As an Assistant General Manager you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package that includes fully-paid health insurance after 3 years’ of service, dental & vision insurance and a matching 401K. About SREE Hotels As one of the fastest-growing property management groups in the Southeast, SREE Hotels LLC offers our associates unparalleled opportunities for advancement in the Hospitality Industry. The Company currently owns and operates 24 brand name hotels in popular markets like Charlotte, Raleigh, Durham, Columbia, Cincinnati and Myrtle Beach and we are expanding. Our portfolio includes well-respected brands like Marriott & Hilton. Our Corporate Office is conveniently located in the beautiful Ballantyne area of Charlotte, NC with easy access to major highways and airports making travel a breeze. For more information, visit our website at www.sree.com Primary Purpose To assist in overseeing the hotel in all aspects of operations effectively, ensuring proper training of staff, compliance to brand standards, promoting high guest satisfaction and profitability.

Requirements

At least 3 years of hotel supervisory or management experience required.
Full operational knowledge of property management system.
Must be a positive role model for staff and co-workers with ability to identify and resolve problems timely.
Must be flexible in work hours to accommodate last minute changes in scheduling
Must be able to change tasks and adjust energy level needed to accommodate a fast paced environment.
Must have strong interpersonal skills to engage and interact with associates and guests
Must be detail oriented in supervising staff, inspection of facilities and completing assignments.

Nice To Haves

Marriott Brand experience strongly preferred.

Responsibilities

Provide vision for the staff by promoting company and brand standards.
Interview, hire and onboard new staff to meet the highest levels of guest service.
Ensure new associates participate in new-hire orientation and make sure all associates receive proper job-related training as well as participate in all required ongoing training requirements.
Schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability
Fill in whatever capacity is needed when staffing levels are limited due to unexpected surges in occupancy, inclement weather, call outs or any other unforeseen reason.
Coach and mentor staff to facilitate high associate satisfaction
Process daily deposits and make collection calls to customers with direct billing approval.
Identify and take action to drive incremental revenue during high demand times through effective yield management.
Conduct daily and weekly inspections of the entire facility and work with other department leaders to ensure cleanliness and maintenance issues are addressed timely and effectively.
Review daily audit reports for accuracy and investigation of any irregularities.
Provide feedback to staff during staff meetings about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues to facilitate associate understanding and buy-in toward areas in need of improvement.
Interact with guests when there is a complaint and resolve it to their satisfaction.