Hotel Assistant General Manager

Springhill Suites•Salt Lake City, UT

About The Position

Join our team, a 2025 USA Today Top Workplace Winner! Now hiring a Hotel Assistant General Manager at the SpringHill Suites by Marriott Salt Lake City Airport. Why You’ll Love Working with Us The SpringHill Suites by Marriott Salt Lake City Airport is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. How You’ll Make An Impact Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue. Guest Experience & Team Leadership Provide exceptional guest service while setting high service standards for the Front Desk team to follow Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction Supervise team, including hiring, training, scheduling, and performance management Operational Excellence Cultivate a supportive, inclusive, and engaging work environment where team members can thrive Ensure the safety of guests and team members by upholding all safety procedures and standards Support service quality by addressing guest concerns and initiating prompt, effective solutions Financial & Front Office Administration Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices Assist with accounting functions including billing, reporting, and financial reconciliation Monitor and support procedures related to inventory, key control, and monetary handling What does success look like in this role? At least 4-5 years in a hospitality management position Experience with labor management A minimum of 1 year of Marriott and Fosse experience Strong organizational skills and attention to detail Ability to handle pressure with poise and finesse Strong leadership and a professional image Strong customer service skills to include problem-solving and complaint resolution Ability to work in a fast-paced setting What Will You Get At NCG Hospitality? We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the SpringHill Suites by Marriott Salt Lake City Airport. Career Development Personalized career pathing and skill development Leadership and mentorship programs Educational and certification reimbursement Team Member Perks Worldwide hotel discounts and free stays at NCG Hospitality managed hotels Catch of the Day – earn bonuses for going above and beyond to support team and guests Everyone Sells – earn cash for bringing in business to our properties Paid Volunteer hours – Earn money for community service Health & Wellness Benefits Medical, dental, and vision plans Paid sick time and Paid Time Off Virtual telehealth access and employee assistance resources Monthly health and fitness reimbursement programs Financial Support Same-day pay options Referral bonus – earn cash for bringing great team members 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2% Health Savings Account Structured bonus program Ready To Grow With Us? Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is an Equal Opportunity Employer. We participate in E‑Verify to confirm work authorization for all new hires.

Requirements

At least 4-5 years in a hospitality management position
Experience with labor management
A minimum of 1 year of Marriott and Fosse experience
Strong organizational skills and attention to detail
Ability to handle pressure with poise and finesse
Strong leadership and a professional image
Strong customer service skills to include problem-solving and complaint resolution
Ability to work in a fast-paced setting

Responsibilities

Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.
Provide exceptional guest service while setting high service standards for the Front Desk team to follow
Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
Supervise team, including hiring, training, scheduling, and performance management
Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
Ensure the safety of guests and team members by upholding all safety procedures and standards
Support service quality by addressing guest concerns and initiating prompt, effective solutions
Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
Assist with accounting functions including billing, reporting, and financial reconciliation
Monitor and support procedures related to inventory, key control, and monetary handling

Benefits

Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Health Savings Account
Structured bonus program