Hotel Assistant Front Office Manager

Hyatt Hotels Corp.•San Antonio, TX

37d

About The Position

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. Responsibilites include but are not limited to: Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures. Receive departmental related guest complaints and ensures corrective action is taken. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations. Others duties as assigned. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Requirements

A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Minimum of one year previous front office management experience required.
Ability to work a flexible schedule including evenings, weekends, and holidays

Responsibilities

Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.
Schedule staff according to labor standards and forecasted occupancy.
Maintain standards of guest service quality.
Contribute to the profitability and guest satisfaction perception of other hotel departments.
Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.
Participate in the preparation of the annual hotel budget.
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
Receive departmental related guest complaints and ensures corrective action is taken.
Ensure staff uses guest interaction skills.
Reward employees who meet/exceed guest expectations.
Others duties as assigned.