Full-Time Hotel Arista Front Desk Agent/Greeter
About The Position
If you strive to be "The Best", we want to hear from you! Apply today at www.citygatecentre.com/jobs and be sure to take advantage of the $250 signing bonus we're offering for this position! 90 Day Waiting Period Applies! Location: Hotel Arista Department: Front Office Reports to: Front Office Manager Status: Hourly Non-Exempt Compensation Range: $18.00-19.00/hour plus gratuity, commensurate with experience and education. Age Requirements: Must be 21+ Additional Requirements: Must have valid drivers license. Must have open availability. Role Summary: This is a dual role in which the chosen candidate will work with the Hotel Arista Front Office Team in multiple capacities, as both a Greeter and Front Desk Agent. Front Desk Agent Responsibilities: Acquires and relays information that personalizes the guest’s stay. Creates a ritual experience around arrival and departure. Conducts guest registration and follows check-out procedures as outlined in the Standard Performance Procedures. Offers the Personal Hosts business card at the end of the Welcome Ritual. Fulfills traditional concierge and bell person roles. Rooms the guest by: Transporting luggage to the room While escorting the guest make conversation and pick up clues that will personalize the guest’s stay Describe all facilities and note hours of operation Explain feature and functions of the guest room- i.e. nightlight, iPod docking, emergency evacuation procedures, etc. Answers Welcome Desk telephones and handles special requests, questions, complaints, and problems. Handles guests’ messages and mail (if applicable). Utilizes the FLASH report and Outlook calendar (i.e. selling status) Understands applicable emergency procedure and evacuation protocol Follows credit policy and procedures of the hotel. Be familiar with all aspects of the hotel. Maintains close and harmonious working relationships with all hotel departments. Maintains up-to-date knowledge of In Room Dining Menu to assist in taking orders and making suggestions to guests. Be fluent with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Microsoft Outlook, and any other pertinent hotel operational technology. Transports guests and associates in company vehicles. Understands applicable emergency and evacuation protocol. Performs related duties as assigned Greeter Responsibilities: Welcomes the guest, assists with the guest’s immediate questions, and brings luggage into the hotel. Upon arrival, obtains the guest’s name and passes it on to the Personal Host. Remembers guest names and use them often throughout each guests’ stay. Exchanges relaxed conversation while waiting with a guest. Provides farewell ritual as outlined in SPPs. Facilitates traffic flow into the front door and in the driveway and calls for outside transportation if necessary. Transports guests to local businesses and attractions in the area. Valet parks guests’ cars upon arrival and departure. Accountable for upkeep and cleanliness of the hotel vehicles. Examines limousines and any cars called by the hotel to make sure they are clean and up to luxury standards. Maintains Log and write reports on any incident involving a guest, employees or property damage. Maintains cleanliness of entrance inside and outside the hotel. Performs related duties as assigned. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.
Requirements
- Must be 21+
- Must have valid drivers license.
- Must have open availability.
- High school diploma or equivalent education
- Must possess a valid Driver’s License and a clear motor vehicle record.
- Neat and clean appearance.
- Must be attentive, helpful, and courteous at all times.
- Must have a flexible schedule and be available to work nights weekends, and Holidays
- Excellent verbal and written skills
- Neat and clean appearance
- Ability to follow through impeccably on details.
- Great enthusiasm and passion for making people happy.
- Ability to work in a team environment
- Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation
- Must be able to bend, stoop, squat, and stretch to fulfill job duties
- Must be able to lift up to 75 lbs regularly
Nice To Haves
- Background in a luxury hospitality environment or a related field is strongly preferred, but willingness to learn the aspects of personalized and luxury service is more important.
Responsibilities
- Acquires and relays information that personalizes the guest’s stay.
- Creates a ritual experience around arrival and departure.
- Conducts guest registration and follows check-out procedures as outlined in the Standard Performance Procedures.
- Offers the Personal Hosts business card at the end of the Welcome Ritual.
- Fulfills traditional concierge and bell person roles.
- Rooms the guest by: Transporting luggage to the room While escorting the guest make conversation and pick up clues that will personalize the guest’s stay Describe all facilities and note hours of operation Explain feature and functions of the guest room- i.e. nightlight, iPod docking, emergency evacuation procedures, etc.
- Answers Welcome Desk telephones and handles special requests, questions, complaints, and problems.
- Handles guests’ messages and mail (if applicable).
- Utilizes the FLASH report and Outlook calendar (i.e. selling status)
- Understands applicable emergency procedure and evacuation protocol
- Follows credit policy and procedures of the hotel.
- Be familiar with all aspects of the hotel.
- Maintains close and harmonious working relationships with all hotel departments.
- Maintains up-to-date knowledge of In Room Dining Menu to assist in taking orders and making suggestions to guests.
- Be fluent with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Microsoft Outlook, and any other pertinent hotel operational technology.
- Transports guests and associates in company vehicles.
- Understands applicable emergency and evacuation protocol.
- Welcomes the guest, assists with the guest’s immediate questions, and brings luggage into the hotel.
- Upon arrival, obtains the guest’s name and passes it on to the Personal Host.
- Remembers guest names and use them often throughout each guests’ stay.
- Exchanges relaxed conversation while waiting with a guest.
- Provides farewell ritual as outlined in SPPs.
- Facilitates traffic flow into the front door and in the driveway and calls for outside transportation if necessary.
- Transports guests to local businesses and attractions in the area.
- Valet parks guests’ cars upon arrival and departure.
- Accountable for upkeep and cleanliness of the hotel vehicles.
- Examines limousines and any cars called by the hotel to make sure they are clean and up to luxury standards.
- Maintains Log and write reports on any incident involving a guest, employees or property damage.
- Maintains cleanliness of entrance inside and outside the hotel.
- Performs related duties as assigned.
Benefits
- Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
- Basic Life & AD&D - 100% employer paid
- Short-Term Disability - 100% employer paid
- Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
- 401(k) Plan & Matching Program
- Employee Assistance Program
- Paid Leave Time (up to 40 hours/year)
- Paid Time Off (PTO)
- 9 Paid Holidays/Year
- Paid Jury Duty Time
- Paid Bereavement for immediate family members
- Partially-Paid Parental Leave
- Hotel/Restaurant Discounts
- Pet Insurance
- Incentive Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
