AGENT HOTEL

Caesars Entertainment • Robinsonville, MS

9h

About The Position

As a Hotel Agent you will be responsible for completing arrival and departure
transactions for guests checking in/out of the hotel.
Additionally, hotel agents are resources for all guest questions with an upbeat
and positive attitude and is the first line of defense when resolving guest
complaints.

Horseshoe Casino is the premier casino of the Mid-South.  Horseshoe has been #1
since day one.  We know what gamblers want.  The casino boast over 1300 slot and
video poker machines and largest table games area in the South.  We have a
25-table World Series of Poker themed poker room featuring the WSOP lounge. 
Make a bet on your favorite team in The Book.  We are the home of Bluesville, a
beautiful 1400 seat music venue featuring headline entertainment in an intimate
setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500
luxuriously appointed rooms featuring world-class customer service and amenities
including: Jack Binion's Steak which offers contemporary as well as classic fine
dining offerings and a wine bar, the all you can imagine Village Square Buffet
featuring fare from all over the world and highlighting Southern specialties and
desserts, and the area's only Starbucks.  Horseshoe Tunica is a throwback to
gaming’s golden age. Here you’ll find everything a real gambler wants, and more.

Responsibilities

• Greets all guests with the proper introduction, and makes them feel welcome
• Answers telephone promptly, with a pleasant voice
• Attends to all guest inquiries
• Maintains accuracy in cashiering
• Assists guests with problems, complaints or special needs
• Effectively generates reports according to shift
• Provides rate information for future or current dates
• Processes casino status changes on guest folios
• Attaches needed paperwork to all checked out folios
• Keeps stations neat and well stocked with supplies

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed