Hostperson, Hale Kai (Full Time)

AccorHotel • Kohala Coast, HI

1d • Onsite

About The Position

Hale Kai features made-to-order local favorites served from island-style thatched-roof huts. This lively oceanside restaurant and beach bar invites guests to share casual fare and craft cocktails. The menu includes favorites like nachos, avocado toast, fish tacos, and lobster fried rice. The Hostperson will provide unique dining experiences to all guests through warm, personal, and detailed service in a luxury, upscale, and fast-paced environment. This role ensures a positive first impression of the restaurant through detailed cleanliness, set-up, and ambiance control, and prepares for anticipated dining traffic by creating communication for servers and designating server section assignments.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing and oral proficiency in English language.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).

Nice To Haves

• Ability to speak other languages and basic understanding of local languages will be an advantage.

Responsibilities

• Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
• Prepare appropriately for anticipated dining traffic by creating communication for servers & designating server section assignments.
• Ensure guests receive warm welcome, timely service and a fond farewell using guest names to offer a personalized service.
• Maintain menus to ensure we always have an adequate clean supply.
• Ensure cleanliness & orderliness of host stand including surrounding work areas.
• Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table).
• Handle reservation inquiries, take incoming telephone calls, note special requests by guests and indicate special attention to VIP guests.
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
• Assist other Food & Beverage outlets with their operations during peak times or when required.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Be well versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Benefits

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• Employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
• 401(k)/retirement saving plan & matching program.
• 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• 50% discounts at hotel restaurants.
• 30% discount on retail items at our Fairmont Store.
• 30% discount of services offered in our Spa Without Walls.
• Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide).
• Complimentary meals in our employee dining facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees