Hostess - Rise Rooftop

Westin • Anaheim, CA

379d • $47,237 - $47,237

About The Position

As a Host/Hostess at RISE Rooftop Lounge in The Westin Anaheim Resort, you will be the first point of contact for guests, responsible for creating a welcoming atmosphere and ensuring exceptional service. Your role involves seating guests, managing reservations, and maintaining the organization of the dining area, all while providing friendly and attentive service tailored to customer preferences.

Requirements

• High School Diploma or equivalent.
• Experience in high traffic guest service establishments.
• Effective verbal and written communication skills with all levels of employees and guests.
• Ability to listen to, understand, and clarify concerns raised by guests.
• Multitasking skills.
• Ability to maintain confidentiality of information when serving high profile guests.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

Nice To Haves

• TIPS training.

Responsibilities

• Reports to work as indicated on the work schedule and in the correct uniform.
• Practices positive personal hygiene and cleanliness habits during all work shifts.
• Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager on Duty.
• Completes table/station chart with these assignments.
• Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.
• Assists the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.
• Answers the telephone in a timely, pleasant and courteous manner.
• Correctly takes, confirms and documents reservations.
• Maintains and creates reservations within the Open Table system.
• Immediately recognizes and greets arriving guests, obtains guests' names, provides names to servers and directs guests to the appropriate waiting areas.
• Escorts guests to their assigned table, delivers and presents menus to all guests.
• Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.
• Accurately quotes waiting times to guests and correctly maintains the 'wait' list.
• Informs Manager on Duty when waiting times are running over times quoted to our guests.
• Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift.
• Practices teamwork by assisting fellow employees to enhance our guests' dining experience.
• Communicates to the Manager on Duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience.
• Acknowledges all departing guests and invites them to return.
• Completes all closing duties in a timely manner.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED