Hostess/Host - La Concha Key West, Autograph Collection

Remington Hospitality•Key West, FL

14d

About The Position

Core Responsibilities:  Check restaurant for proper set up upon arrival.  Obtain and assume responsibility for cash bank. Handle cash transactions accurately, quickly, carefully and responsibly.  Control guest checks to prevent loss, theft or mishandling. Follow proper procedures with regard to check issuance and control. Collect payment from guest/server. Accurately and efficiently count and give change to guest/server. Ensure correct amount of cash is given on money transactions.  Check MICROS machines to make sure they are set up to the proper menu. Have complete knowledge of MICROS system (or register).  Fill out floor plan by checking station rotation chart. Assign side work schedule on floor plan. Post floor plan at host stand.  Perform station opening duties.  Warmly greet and acknowledge the guest in a friendly manner immediately upon their arrival. Determine the number of guests in the party and seating preference.  Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.  Provide guest with information on available food and beverage items. Suggest and sell special items. Introduce food server. Inform server of any special requests, beverages, etc.  Promptly answer the telephone within 3 rings and respond appropriately to the needs of the caller in a friendly and professional manner. In absence of room service server, answer room service phone within 3 rings. Take order and ensure timely delivery of room service order.  Take reservations.  Report any problems that may occur with service or a guest complaint to management. Resolve guest complaints, ensuring guest satisfaction in each interaction.  Keep front entrance of restaurant and restaurant menus clean and presentable at all times.  Work in a cooperative and friendly manner with fellow associates.  Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.  Perform any reasonable request as assigned or directed by management. Qualifications Core Responsibilities:  Check restaurant for proper set up upon arrival.  Obtain and assume responsibility for cash bank. Handle cash transactions accurately, quickly, carefully and responsibly.  Control guest checks to prevent loss, theft or mishandling. Follow proper procedures with regard to check issuance and control. Collect payment from guest/server. Accurately and efficiently count and give change to guest/server. Ensure correct amount of cash is given on money transactions.  Check MICROS machines to make sure they are set up to the proper menu. Have complete knowledge of MICROS system (or register).  Fill out floor plan by checking station rotation chart. Assign side work schedule on floor plan. Post floor plan at host stand.  Perform station opening duties.  Warmly greet and acknowledge the guest in a friendly manner immediately upon their arrival. Determine the number of guests in the party and seating preference.  Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.  Provide guest with information on available food and beverage items. Suggest and sell special items. Introduce food server. Inform server of any special requests, beverages, etc.  Promptly answer the telephone within 3 rings and respond appropriately to the needs of the caller in a friendly and professional manner. In absence of room service server, answer room service phone within 3 rings. Take order and ensure timely delivery of room service order.  Take reservations.  Report any problems that may occur with service or a guest complaint to management. Resolve guest complaints, ensuring guest satisfaction in each interaction.  Keep front entrance of restaurant and restaurant menus clean and presentable at all times.  Work in a cooperative and friendly manner with fellow associates.  Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.  Perform any reasonable request as assigned or directed by management.

Responsibilities

Check restaurant for proper set up upon arrival.
Obtain and assume responsibility for cash bank. Handle cash transactions accurately, quickly, carefully and responsibly.
Control guest checks to prevent loss, theft or mishandling. Follow proper procedures with regard to check issuance and control. Collect payment from guest/server. Accurately and efficiently count and give change to guest/server. Ensure correct amount of cash is given on money transactions.
Check MICROS machines to make sure they are set up to the proper menu. Have complete knowledge of MICROS system (or register).
Fill out floor plan by checking station rotation chart. Assign side work schedule on floor plan. Post floor plan at host stand.
Perform station opening duties.
Warmly greet and acknowledge the guest in a friendly manner immediately upon their arrival. Determine the number of guests in the party and seating preference.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Provide guest with information on available food and beverage items. Suggest and sell special items. Introduce food server. Inform server of any special requests, beverages, etc.
Promptly answer the telephone within 3 rings and respond appropriately to the needs of the caller in a friendly and professional manner. In absence of room service server, answer room service phone within 3 rings. Take order and ensure timely delivery of room service order.
Take reservations.
Report any problems that may occur with service or a guest complaint to management. Resolve guest complaints, ensuring guest satisfaction in each interaction.
Keep front entrance of restaurant and restaurant menus clean and presentable at all times.
Work in a cooperative and friendly manner with fellow associates.
Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
Perform any reasonable request as assigned or directed by management.