Hostess/Host - Saltgrass Steakhouse

Danville Development•Danville, IL

About The Position

Under the direction of the Restaurant Supervisor, the Host/Hostess is responsible for seating patrons in accordance with established policy and procedures on an assigned shift.

Requirements

High School Diploma or equivalent required.
Ability to obtain a gaming license.
Minimum of 6 months experience in high volume food service, or the equivalent combination of education and experience.
Demonstrated successful performance in a guest service role.
Ability to work flexible schedules, including nights, weekends, and holidays is required.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
Ability to use a computerized cash register system.
Ability to read ticket totals, total up credit vouchers, and log checks.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
Excellent interpersonal, organizational and communication skills.
Display strong work ethic and team work.

Responsibilities

Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
Responsible for knowing restaurant details, menu items and seating charts.
Record reservations, maintain knowledge of restaurant seating volumes and seat patrons accordingly in the appropriate sections.
Pace patron seating according to available tables.
Greet all guests in a smiling, courteous and professional fashion, with genuine warmth and a welcoming manner.
Seat patrons in accordance with established procedures.
Maintain a friendly and professional personal appearance with high standards of personal grooming and dress.
Obtains basic information from guest such as name, number in party, and seating preferences.
Ushers guests to seat location at a pace that is comfortable to the guests.
Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and fellow employees.
Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
Perform other duties as assigned.