Hostess - Host - Orlando International Airport

Master Concessionair • Orlando, FL

94d • $14

About The Position

This position offers a starting pay of $14.00 per hour plus tips. The role involves maintaining outstanding customer service in accordance with the brand's standards, welcoming guests, and guiding them to their tables in the restaurant. The employee will work in an assigned restaurant location as determined by management.

Requirements

• Demonstrated pleasant attitude and energy to ensure great customer service.
• Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines.
• Demonstrated ability to learn food and beverage knowledge and participate in training as required.
• Ability to work under pressure and multi-task in a fast-paced environment.
• Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns.
• Ability to create a pleasant dining area for customers.
• Ability to remain alert and maintain positive attitude during slow periods.
• Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions.
• Ability to maintain a safe and clean restaurant for customers.
• Ability to walk and stand for long durations.
• Ability to do moderate to heavy lifting (25 lbs. or less).
• Knowledge and adherence to MCA policies and procedures.
• Knowledge and adherence to all airport rules and regulations.
• Commitment to service of customers, staff, co-workers, and management.
• High integrity and honesty, Work Ethic, passion, and commitment.
• Ability to work scheduled hours, including weekdays, weekends, and holidays.
• Follow through and dependability.
• Knowledge and commitment to safety and food sanitation.

Responsibilities

• Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service.
• Stands at entrance and welcomes guests.
• Knows the menus and floor plans of the restaurant(s).
• Shows guests to their tables and presents menus.
• Maintains balance with the workload of each server (seats every server section equally).
• Maintains a clean and orderly host stand.
• Cleans menus and replaces damaged copies when needed.
• Aids servers when necessary (to help set tables, etc.).
• Always maintains a pleasant and professional manner, including dress, speech, attitude, energy, etc.
• Answers all guest questions or finds appropriate answers for guests.
• Communicates customer concerns and complaints to MOD.
• Performs duties with a smile and a positive attitude.
• Maintains display items in a clean and orderly fashion.
• Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers’ needs.
• Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
• Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments.
• Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc.
• Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines.
• Sweeps and mops as needed.
• Performs other duties and side-work as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401K
• Uniform and shoes yearly credit
• Paid vacation
• Paid holidays
• Paid anniversary
• Paid birthday

What This Job Offers

• Number of Employees: 1,001-5,000 employees