Hostess/Cashier - Final Cut

PENN Entertainment • Toledo, OH

12d • Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant Seating guests in restaurant as per specified rotation requirements Maintaining proper seating and reservation documentation Monitoring restaurant for table availability Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required Completing all assigned closing duties at end of shift Knowing and promoting current casino events and programs and can give guests directions to all casino areas Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play BRING US YOUR BEST.

Requirements

• High school diploma or equivalent
• Previous customer service experience in a high volume operation preferred
• Read, write, speak and understand English
• Excellent customer service/communication skills
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be physically mobile with reasonable accommodation
• Must be able to respond to visual and oral cues
• Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping menus and table tops
• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
• Able to tolerate noise and bright lights
• Able to work at a fast pace in an often crowded/noisy environment
• Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards
• Must maintain good posture and poise throughout shift
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Nice To Haves

• Previous customer service experience in a high volume operation preferred

Responsibilities

• Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
• Greets, and makes welcome, each guest entering restaurant
• Seating guests in restaurant as per specified rotation requirements
• Maintaining proper seating and reservation documentation
• Monitoring restaurant for table availability
• Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards
• Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required
• Completing all assigned closing duties at end of shift
• Knowing and promoting current casino events and programs and can give guests directions to all casino areas
• Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees