HOST

MarketPlace Grill•Conway, AR

28d

About The Position

The host position is usually the "face" of the restaurant and is a vital part of establishing a positive guest bond with new and returning guests. A welcoming smile, a sincere greeting and a calm professional personality will be instrumental in setting the guest expectations for each visit.

Requirements

Excellent written and verbal communication skills.
Excellent guest service skills, energetic, enthusiastic and motivational.
Ability to multitask, grace under pressure, the ability to establish a positive rapport with many types of personalities and the ability to communicate clearly in person and on the telephone.
Chosen employees will be team players and possess the ability to work well with others.

Responsibilities

Greet and seat guests.
Maintain an awareness of floor operations and estimate table progression to provide accurate waiting times.
Maintain an accurate and fair seating system.
Communicate specific guest requirements to managers or other personnel as needed.
Answer telephone calls; provide required information to callers, forward calls to appropriate recipients.
Be able to answer typical questions such as menu item descriptions, price ranges, history, names of personnel, directions, hours etc.
Thank departing guests for their patronage.
POS Payroll Procedures
Cleaning glass and other surfaces
Stocking of station with menus, mints, crayons, business cards, etc.,
Circulating among guests
Gathering feedback
Assisting with togo orders and participating in other restaurant activities.
Provide first-class guest service at all times.
Adhere to all restaurant policies and procedures.