Host

LEV RESTAURANT GROUP•Summerlin South, NV

5d•$15 - $15•Onsite

About The Position

The Host or Hostess's basic function is to welcome, greet and seat guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction. The level of service must be consistent with established “Lev Group” standards. The position also requires the employee to provide guests with accurate information regarding the restaurant and its operations. The essential hospitality standards must be used at all times: enthusiastically recognize guest with standards, eye contact, smile, speak first, engage in polite conversation, and use the guest's last name.

Requirements

Excellent guest service and hospitality skills
Self-motivated with excellent organizational skills and attention to detail
Excellent English communication skills (verbal & written)
Must be effective at listening, understanding guest needs and clarifying concerns and issues raised by guests
Ability to be flexible and to perform multiple tasks effectively
Friendly, open disposition and professional presentation
Open availability preferred; ability to work evenings, weekends and holidays
Working knowledge of computer applications and systems
Ability to stand for prolonged periods of time. In some instances, the entire shift
Intermittent periods of sitting at a desk and working on a computer
Ability to lift at least but not limited to 50 pounds and if more must be with assistance
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Ability to move quickly turning from left to right or right to left
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Flexibility in the wrist to scoop, twist, push, pull, lift, and bend
High School Diploma or general education degree (GED)
Minimum 1-year experience as a Host/Hostess in fine dining food and beverage industry
Minimum 1-year Open Table experience

Responsibilities

Welcome guests by greeting them per company standards
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Escort and seat guests to their table or reserved table
Promote and maintain the highest level of customer service to all guests while staying alert to their needs
Handle and process telephone and in person reservations to document in Open Table system
Maintain responsibility of cleanliness of hostess stations
Maintain responsibility of cleanliness of all menus and drink menus
Maintain knowledge of menu, including daily specials
Maintain current information on all general activities of the restaurant
Be knowledgeable with regards to operating hours of the restaurant and any promotion/events
Other job-related duties as assigned