Flor Fina Host, Part-Time

Aparium Hotel Group•Tampa, FL

About The Position

The Host reports to the Food and Beverage Managers and work in a team environment with other restaurant professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time. The Host is responsible for the beginning and the end of memorable guest experiences, welcoming your guests with genuine hospitality that reflects our town. Hosts own the arrival and departure experience in the restaurant, and it is critical that you hold that experience in high regard. The ability to learn managing reservations and scheduling software is necessary to ensure expert service to guests with allergies and restrictions. Ongoing food and beverage tasting, and training will allow you to expand your knowledge of beer, wine, and spirits. All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation. You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded - no egos are allowed.

Requirements

Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required
Minimum of one (1) year experience as a Host in either a free-standing or hotel restaurant.
Experience with taking, making, and executing reservations in a reservation platform
Basic computing skills in Word, Excel, and Outlook.
TiPS Alcohol service certification and SafeStaff Certificate of Completion, or ability to obtain such within 30 days of hire
Must meet local age requirements in order to serve alcohol
Available to work a flexible schedule to include nights, weekends and holidays
Fluency in English both verbally and non-verbally
Continuous standing and walking and negotiating wet tile floor and steps
Standing and walking is continuous for 4-5 hours at a time
Lifting and carrying 30 lb. tray, crate or box is occasional
Negotiating varied floor surfaces is continuous
Carrying over shoulder is occasional
Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
Excellent sight and balance needed for negotiating varied floor surfaces
Handling lighted candles, and handling hot fluids (coffee and tea)
Must be able to work in extreme temperatures like freezers (-10F) and kitchens (+110F)

Responsibilities

Uphold and model the company's principles of People, Place and Character, driving collaboration, intuition and translocal hospitality
Assist in all aspects of a guest's experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper set-up the host stand, reviewing reservations and making recommendations as to the setup of the room; executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
Work in an organized and clean fashion by opening the restaurant for business at the prescribed time, assigning seating, following service standards, and maintaining a station chart and cover count
Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set
Pick up the daily menus and insert them properly in their covers; and inspect every menu and list to ensure their condition and appearance
Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close shift properly
Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service
Carry trays, bus, and reset tables with linen, china, glass and silver as needed; complete side work assigned by manager
Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed
Communicate effectively with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion
Assist in other areas of the F&B Department as needed, including but not limited to, Banquets, Bar, Café, In-Room Dining, Pool, and Restaurants

Benefits

Work with an amazing team who is passionate about hospitality, celebrating diversity and embracing individuality!
Paid time off including vacation to use when you choose
Free parking in Ybor!!!
Free shift-meal prepared by our in-house culinary experts
Up to 50% off food when you dine at the restaurant as a guest
Greatly discounted room rates for your out-of-town guests

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