Host

Sarabeth's West•New York, NY

37d

About The Position

“It all began in my kitchen” – Sarabeth Sarabeth’s began as a tiny bakery-kitchen in 1981 where Sarabeth Levine sold her preserves and baked goods. Quickly gaining popularity, the store began to serve breakfast and lunch, along with the original preserves and baked goods that landed Sarabeth’s on the map. Today, Sarabeth’s has four locations in Manhattan and several others around the world. Renowned for our popular brunch, we have also become well admired for our take on contemporary American cuisine at dinner, lively happy hours, and private events. We take great pride in creating a memorable experience for each guest with genuine hospitality and exceptional cuisine. The Opportunity Hosts are the face of the restaurant. They are responsible for warm greetings and fond farewells, providing excellent care and service from the moment a customer walks in, to the moment they walk out.

Requirements

A minimum 1 year of Host experience in a well-rated restaurant.
A true passion for hosting -- helping to create an environment where people not only have fun but feel relaxed, welcome, and connected.
A genuine nature; able to comfortably engage in natural dialogue with guests.
The ability to speak warmly and clearly in person and on the telephone.
The inclination to be helpful, provide information and answer questions.
The ability to multi-task and prioritize while focusing on etiquette and conveying a sense of calm and welcoming.
Experience with restaurant reservation systems and point of sale systems.
Commitment to maintaining availability that aligns with needs of the business

Responsibilities

Answering phones in a polite and hospitable manner, taking reservations and guest requests, and answering guest's questions.
Handling the reservation system to make guest's check-in and seating as smooth as possible.
Maintaining updated table information in the reservation system
Conveying all appropriate guest information to managers, staff and chefs (e.g. VIP's, special occasions, special requests, etc.)
Managing restaurant wait list during high volume to accurately set guest expectations.
Maintaining a clean and orderly host stand and entrance area.
Cleaning and sanitizing high touch points in the restaurant.
Greeting every guest as they enter the restaurant in a friendly and welcoming manner.
Offering assistance to our guest's with coats, bags, strollers, etc.
Accommodating guest requests whenever possible.
Offering a warm farewell and thank you to every guest as they leave the restaurant.
Immediately notifying management of any guest complaints, including any interactions with a guest that leads the host to believe that the guest is not 100% happy with their visit.