Host

Auberge Collection•Los Olivos, CA

4h•Onsite

About The Position

The role of Restaurant Host at The Inn at Mattei’s Tavern, Auberge Collection, is to uphold the welcoming atmosphere and provide exceptional service to guests from their arrival to departure. As a key member of the Auberge family, this position ensures a positive experience for all guests.

Requirements

Prior experience in customer service or hospitality, preferably in a high-end setting.
Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
Must be of minimum age to serve alcohol.
Flexibility to work a variable schedule, including weekends and holidays.
Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Responsibilities

Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
Resolve guest complaints promptly to ensure satisfaction.
Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.