Host

BHC • Clinton Township, MI

5d

About The Position

The Primary role of the Host at Sorelle, is to be responsible welcoming guest warmly and ensuring they have a positive start to their dining experience. The Host manages reservations, seating arrangements, and waitlist and communicates effectively with the serving team to provide seamless service. Exceptional organizational and customer service skills are key to creating a memorable dining experience for all guests. GENERAL EXPECTATIONS: Act with integrity, honesty and knowledge that promote the culture and values of Sorelle. Ensure that all guests feel welcome and are given responsive, professional, gracious service always. Maintains clean and organized workstations that are cohesive with the restaurant’s philosophy, culture, and standards of excellence. Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change. Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative. Understand completely all programs, procedures, standards, specifications, guidelines, and training programs. Understand philosophy of management and owner. Displays consistent attention to detail and follow through of all restaurant policies. Represents the restaurant professionally through effective communication, cooperation, and relationships with all business partners.

Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Knowledge of appropriate table settings and service ware.
• Knowledge of all menu items, prices and general service procedures.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Must be familiar with OpenTable or similar reservation system.
• Minimum 1-2 years of fine dining bar experience.
• Knowledge of service and food and beverage, generally involving at least 1 year of dining room experience and thorough knowledge of fine dining, service procedures and functions.
• Cleanliness, organization and the ability to work well in a team situation are crucial to this position.
• High school or equivalent education required.
• Applicants must possess a strong dedication toward learning and motivation to progress in a fine dining environment.
• Possess excellent basic math skills and have the ability to operate a cash register POS system and Microsoft based computer systems such as Open Table.
• Pleasant phone demeanor.
• Must be impeccably groomed, maintain good hygiene, good posture and have required uniform or dress code.
• Responsive to constructive feedback from Chefs, Managers or Staff.

Nice To Haves

• Food and wine knowledge a plus.

Responsibilities

• Understand and perform job duties to the expectations of MG-SC, dba Sorelle Service, Food, Beverage, and Wine manuals.
• Perform all side work applicable to assigned station.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure guests receive responsive, professional, and gracious service always.
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with server to always ensure communication about wants and needs of guests.
• Escort guests to their table.
• Helps them into their seats.
• Answer the phone and takes reservations.
• Communicates reservation flow with the back of house. (ICOs)
• Maintains cleanliness of restaurant entrance.
• Checks coats and maintains coat check room in a neat and organized manner.
• Responsible for maintaining the printing and cleanliness of all menus.
• Posts daily floorplans and sidework duties.
• Stocking supplies ie: matches, business cards, toothpicks.
• Maintain a clean, safe environment always in the Dining Room and all service stations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to the health, safety and labor requirements of the restaurant colleagues and guests.
• Perform general clerical tasks including maintaining logbooks and reservation counts on OpenTable or other reservation system.
• Must have complete knowledge of and use the service and merchandising techniques described in the Host’s Manual.
• Assist in table setting and general dining room maintenance during peak periods.
• Perform other duties as requested, such as executing special guest requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED