Host

Carver Road Hospitality•Everett, MA

1d•$18 - $25•Onsite

About The Position

Opened April 2024 at Encore Boston Harbor, Seamark will offer a contemporary interpretation of New England's timeless seafood dining experience, boasting a bounty of elevated favorites and featuring the freshest pier to plate fish, lobster and shellfish available. POSITION SUMMARY The Host is responsible for providing prompt and courteous service to restaurant guests, including taking reservations, managing guest lists, greeting and seating guests, and accommodating special requests. The Host must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.

Requirements

Previous work experience in service for at least 2 years.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
Ability to effectively deal with internal and external customers and staff, some of whom will require elevated levels of patience, tact, and diplomacy.
Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds/25 kilograms.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to work evenings, weekends, and holidays, as needed.

Responsibilities

Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list to assist guests and answer questions accurately.
Ensure the restaurant is always clean and in order, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
Ensure menus and wine lists are stocked, clean, undamaged, and accurate for the meal period.
Ensure the host stand is fully stocked with pens/pencils, note pads, reservation book, daily function sheet, toothpicks, and candies.
Review property daily occupancy, group activity, VIPs, and special guests.
Organize station seating and prepare station chart.
Escort guests to the table for seating, present menus, and wish a good meal.
Manage list of guests waiting to be seated.
Monitor service flow in the restaurant and update table statuses.
Assist servers and bussers, as needed.
Ensure sequence of service is followed for all guests.
Accommodate guests’ special requests whenever possible.
Process payments according to POS and cash handling procedures.
Answer the restaurant phone, make reservations and cancellations. Take phone orders, as needed.
Participate in meetings to learn about global programs, new products, and procedures, and to discuss areas of opportunities, special events, and other activities.
Ensure a healthy and safe work environment for co-workers and guests.
Resolve guest complaints using property procedures.
Participate in pre-shift meetings on each shift.
Always smile and offer a warm greeting to all.
Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
Present a professional image to employees, guests, clients, owners, and investors.
Review and develop guest history records to enhance personalized service for repeat guests.
Maintain confidentiality of guest, employee, and company information.