Host

Nobu Hotel Palo Alto•Palo Alto, CA

16d•$22 - $23•Onsite

About The Position

POSITION SUMMARY The restaurant Host is the first person to interact with arriving guests as they enter the restaurant. It is the job of the Host to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the Host.

Requirements

Possess a basic understanding of menu items
Ability to use OpenTable reservation system
Have proficiency with computers, phone systems and messaging systems
Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum amount of supervision.
Ability to work well under pressure and handle multiple tasks at once.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers
Must meet the minimum age requirement of 18 years old
Must possess a valid Food Handler Card

Nice To Haves

Previous experience as Host is preferred, ideally in a fast-paced, upscale environment.
Any combination of education and experience that provides the required knowledge, skill and ability.

Responsibilities

Welcome and acknowledge all guests according to company standards
Help plan and coordinate timely seating of guests
Escort guests to their table and prompt a warm welcome from the rest of the FOH team
Maintain seating chart
Communicate with the kitchen regarding guest counts and length of wait for tables
Maintain cleanliness of work areas and host/hostess stand throughout the day
Ensure uniform and personal appearance are clean and professional
Thank guests with genuine appreciation
Take reservations in person and over the phone, using professional language at all times.
Answer telephones, responding to guests questions in a professional manner.
Stay up to date and current on all general hotel and restaurant information
Check phone messages. Respond to messages when appropriate.
Use guest names whenever possible.
Have general knowledge of menus items
Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position.
Employees with irregular attendance will be subject to disciplinary action up to and including termination.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the facility.