Host - The Boathouse City Point

HOUSEpitality Family•Hopewell, VA

6d•$12•Onsite

About The Position

The Host is the first point of contact for our guests. A Host is responsible for greeting guests, communicating efficiently and effectively and escorting customers to their seats. The host will provide high-quality communication and service that will help maintain and attract customers.

Requirements

Positive attitude and ability to work well under pressure with all co-workers
Able to perform high-quality work
Able to handle money accurately and operate a point-of-sale system (Toast)
Ability to work in a fast-paced environment and deliver orders in a timely manner
Able to work in a standing position for long periods of time
Willing to follow instructions and ask questions for clarification if needed
Hosts must be at least 16
Must be able to lift up to 50 pounds
Must be able to go up and down stairs
The ability to thrive in a fast-paced environment
Flexibility to work a variety of shifts
Ability to stand for extended periods of time
Must be willing to work weekends and holidays
Great communication and listening skills
Ability to follow directions

Responsibilities

Exceptional communication skills; engaging with internal and external guests
Greeting guests as they enter and depart
Manage reservations
Providing guests with menus and answer any initial questions; Inform guests of current promotion and who will be serving them to ensure a smooth handoff
Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
Tend to special guest needs and requests
Answering phone calls, taking reservations, and answering questions
A knowledge of the menu and store offerings
Helping and supporting other positions in the restaurant as needed
Provide great customer service
Other duties as assigned

Benefits

Value-Based Leadership - We run on four core values: Integrity, Knowledge, Empowerment, Innovation
Meal Benefits - Your meals are 50% off anytime at all locations and all concepts
Flexible Hours and Scheduling - We work with you to accommodate your needs
Paid Weekly with direct deposit
Pay starts at $12 an hour with potential room for growth after successful completion of required training. This position also receives a tip out percentage from the Server (details provided during interview).
PTO - Start accruing day one for use after one year of employment
Medical, Dental and Vision Insurance - Eligible for full-time crew, effective on the first day of the month following attainment of full-time eligibility status (average of 30 hours per week over one year of employment)
Short Term Disability Benefits - Eligible for full-time crew, effective on the first day of the month following attainment of full-time eligibility status (average of 30 hours per week over one year of employment), at no cost to the employee
Basic Life Insurance Policy - Eligible for full-time crew, effective on the first day of the month following attainment of full-time eligibility status (average of 30 hours per week over one year of employment), at no cost to the employee
Tuition Reimbursement Program - We support and encourage personal/professional development
We Grow Our Own - We proudly promote from within!