Host - (209) Sports Bar + Kitchen FT

Chicken Ranch Casino-posted 3 days ago
$17 - $17/Yr
Full-time • Entry Level
Jamestown, CA
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As a Team Member of the Food and Beverage Team, the Host is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Host is responsible for welcoming and seating Guests in a high-paced CRCR restaurant atmosphere. Hosts help to control a consistent flow of restaurant business while keeping an open and courteous line of communication with Team Members and management.

  • Welcome Guests with a warm and friendly demeanor, offering assistance and making them feel comfortable.
  • Maintain an accurate account of sectional seating rotation, manage waitlist operations, answer phone calls, and place to-go orders.
  • Ensure exceptional Guest Service and teamwork with a positive demeanor.
  • Greet Guests promptly with a welcoming/departing acknowledgment.
  • Lead Guests to their table with menus and silverware, assist in seating, and inform Guests of who their Server will be.
  • Effectively present information in one-on-one and small group situations to Guests.
  • Answer phone calls, enter to-go orders through the POS terminal, and process Guest payments.
  • Clean menus before reissuing to Guests.
  • Follow departmental and business policies and procedures regarding alcohol service.
  • Cater to Guests who require extra attention (e.g. children, elderly).
  • Maintain a clean reception area.
  • Assist servers as necessary.
  • Consistently keeps restaurant ware in proper condition.
  • Keep Condiments and supplies stocked throughout their shift.
  • Complete all side work and opening/closing tasks.
  • Communicate with management professionally and immediately involve them in Guest recovery issues.
  • Other duties as assigned.
  • Must be at least 18 years of age.
  • 1+ years of Host experience in a hospitality atmosphere.
  • Must possess or be able to complete RBS training and certification for alcohol service.
  • Must possess or be able to complete ServSafe/Food Handler’s training and certification.
  • Strong listening and communication skills.
  • Problem-solving and critical thinking.
  • Must be able to work independently and maintain a high level of performance.
  • Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
  • Demonstrates a flock mentality, focused on teamwork and collaboration with others.
  • Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
  • Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
  • Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
  • Driven to exceed expectations while remaining accountable and fair.
  • Skilled in leading baby chicks to the watering hole.
  • 2+ years of Host experience in a high-volume restaurant atmosphere.
  • Casino experience.
  • Sports knowledge as necessary.
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