Host

City Winery Boston•Boston, MA

13d

About The Position

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city. Position Summary Restaurant Hosts/Ushers are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations, and supporting in other areas of the operation as needed.

Requirements

1+ years’ experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
Strong work ethic, team player, and exceptional guest service skills
Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
Aptitude to resolve problems
Ability to execute professional guest service experience
Ability to handle all guests with composure and hospitality
Polished presentation
Ability to work both independently and in a team environment
Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
Ability to work a flexible schedule including days, nights, weekends, and holidays
Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.

Responsibilities

Provide positive guest experience including greeting, conversing with, and thanking departing guests
Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
Accommodate guest requests while seeking management approval when appropriate
Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries
Maintain all reservations/seating through designated system
Provide guests with accurate wait time estimates during busy periods
Perform necessary opening/closing tasks
Rotate seating between different stations to ensure even workloads for waitstaff
Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
Maintain organized, clean, and safe work areas always
Attend training, tastings, meetings, as needed
Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
Perform all other reasonably assigned duties