Host

Greathorse•Hampden, MA

55d•Onsite

About The Position

GreatHorse History We love the game of golf, but since we don't love the attitude encountered at most clubs, we decided to build GreatHorse around the idea of like-minded members enjoying a lifestyle club without the stuffiness of traditional clubs. GreatHorse is a private club in Hampden, Massachusetts, where everyone will feel completely at home in our opulent mountain retreat. Our members enjoy world-class golf and unparalleled clubhouse amenities such as the outdoor pool, private spa, fitness center, golf simulators, tennis courts, and the restaurant and bar. It's different at GreatHorse. The Story Behind the Name As one of the most sought-after breeders in the nation, the Antonacci family has been synonymous with racing greatness and integrity for over 50 years. Their involvement as owners and breeders in five Hambletonian Champions with some of the greatest racehorses the sport has ever seen makes them well-known on harness racing's biggest stages. To reflect this proud history, they selected GreatHorse, English for "Gran Cavallo," the title of Leonardo Da Vinci's magnificent horse statue. Position Summary: The Host is responsible for providing an excellent member experience within our private lifestyle club. The Host is also responsible for greeting, welcoming, and seating customers as they enter the club. Must be available nights, weekends, and holidays.

Requirements

Previous work experience as a host
Availability to work various shifts, including weekends.
Multi-tasking abilities and strong organizational skills with the ability to monitor the entire dining and bar area.
Excellent oral communication and customer service skills
Ability to remain calm and professional in a fast-paced work environment.

Nice To Haves

Must be at least 16 years old.
Have a good attitude and participate as a member of the team.
Able to work a flexible schedule, including nights, weekends, and holidays.
Understanding of restaurant/club etiquette

Responsibilities

Interact with members and guests as they come into the club.
Provide accurate wait times and monitor the wait lists.
Manage any reservations that come through.
Escort members to be assigned dining or bar areas.
Provide menus and announce the Server's name.
Greet customers upon their departure.
Coordinate with the staff about available seating options
Maintain a clean reception area.
Assess members' needs and preferences and make recommendations.
Answer incoming calls and address members' queries.
Stay guest-focused and nurture an excellent guest experience.
Assists wait staff as needed.
Maintains reasonable, regular, and punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), and other federal, state, and local standards.
Adapts to changing duties, as required, based on business needs.