Host - Sandy Pickle

The Village Dallas•Dallas, TX

11d

About The Position

At The Village Dallas, we want to hire and nurture positively motivated, enthusiastic people in the best way to serve our residents and achieve our goals- and trust us, we have BIG goals! The Village Dallas is a 307 acre residential apartment community with a mixed-use lifestyle project stocked full of good food, fun entertainment, and awesome people. Ready to love where you work? Let's get started! JOB SUMMARY They are the first and last person the guest interacts with. He/She always maintains a warm, welcoming, and professional demeanor at his/her post. The host is under the direction and training of their Sandy Pickle management team and will always communicate openly with the team on any issues or opportunities throughout their shift.

Requirements

High School Diploma or related preferred
Minimum 1+ years experience in an full-service restaurant preferred
Maître d’ or concierge experience a plus
Knowledge of seating and reservation systems
Friendly, courteous, and well-spoken
Excellent communication skills- especially being able to refocus any negative situation
Passion for product, people, and teamwork
Organized, creative, and detail oriented with the ability to be flexible
Ability to effectively engage in individual conversations as well as with groups
Operate with passion, integrity, and respect for both internal team members and external guests
Ability to work a varied schedule including nights, weekends, and holidays as needed.
Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds
Work requires the following motions: bending, twisting, squatting and reaching.

Nice To Haves

Maître d’ or concierge experience a plus

Responsibilities

Always greet guests with a smile and warm welcome.
Keep the host stand well organized and free of clutter.
Set up stand from the guest’s perspective
Be confident and informative when answering the phone.
Smile when talking on the phone
Be knowledgeable about all policies and procedures. Be sure to communicate them to each party
Assist servers and bartenders in fulfilling any guest needs in your down time
Be knowledgeable about the restaurant’s floor plan. Know table numbers, as well as seat numbers
Strive to give accurate quote times when on a wait to manage guest expectation
Be knowledgeable about the entire Village community and be able to communicate all amenities and outlets available to our residents and guests
Constant communication between Host and MOD about quote time and guest issues is vital to the success of each shift
Be knowledgeable about all menus, and aware of when our food menus change over throughout the day
Keep all entrance ways clean and free of clutter. Ensure glass doors and entryway windows are free of fingerprints and smudges throughout the shift
Perform other reasonable job duties as requested by leader